Sberbank AST is an electronic trading platform. Sberbank AST: incorrect public key of the supplier Why Sberbank AST does not work today

The most common mistake when working with a trading system. To resolve this error, the user needs to install the CryptoPro Browser plug-in and make the correct settings.

How to install the CryptoPro plugin.

• Download the plugin from the manufacturer's website Download
• Install the program by clicking on the downloaded file (you can find it in the “Downloads” section).
• At the beginning of installation, answer “Yes” in the window with the question “Install CryptoPro EDS Browser-plugin”.
• The program will begin installation, and upon completion you will receive a notification that the plugin has been installed successfully.
• For the plugin to work correctly, the browser must be restarted.
• In the future, when you go to the electronic signature verification form (section “Registration - Receiving and verifying an electronic signature http://utp.sberbank-ast.ru/Main/Util/TestDS”) and when entering the user’s personal account, the browser will request access to the certificate store. When such a request appears, you must click “OK”

IMPORTANT! For the CryptPro Browser plug-in to work correctly, you must have the root certificate of the Certification Authority installed on your PC. If, when working with USP, the system displays the following message:

“Error signing data. An internal error occurred in the certificate chain."

It is necessary to install the root certificate of the Certification Authority.

The plugin is not available in Internet Explorer

To eliminate the error, the same manipulations are required as in the previous error. In addition, you must disable all non-standard add-ons:

• launch IE.
• enter “Tools”, then “Configure add-ons”, “On”. and off superstructures".
• Select add-ons related to Skype, QIP, Mail, Yandex, Rambler, Google, Yahoo, etc. and turn them off.
• restart IE.

Error when opening the vault: error Sberbank-AST

This error occurs when the personal certificate storage system fails. This happens if the browser in the Sberbank-AST system is configured incorrectly. First, you need to check the ES website using Activex, then update this component. But the main reason for the failure is the inaccurate operation of the Capicom library. To install it you need to do the following:

• download and unpack the archive with the software;
• go to the folder and run the file from the “Administrator” function;
• The installation wizard window will open, click Next;
• agree to the Microsoft licensing rules, then Next;
• click Browse to install the application,
  select the System 32 system folder, click OK, then Next;
• to start the installation process you need to click Install;
• When the process is completed, you need to click Finish.

If an application is duplicated because it may have been installed earlier, an error message will appear. Then it is possible to download a file with the msi extension from the official Microsoft website according to the previously described scheme. After this, Capicom needs to be registered. To do this, enter the following on the command line:

c:\windows\system32\regsvr32.exe capicom.dll

and press the “ENTER” key on your keyboard.

The registration process is complete.

Cryptoprovider error in Sberbank-AST ETP

This error occurs if the user has not been accredited for this ETP. You need to fill in the details and copies of the necessary documents in a special form and send this information. A response will be received within 1-5 days.

To successfully pass accreditation you must:

• Install CryptoPro (see section “Sberbank-AST: plugin not available”);
• Set up CryptoPro. Run the utility as administrator. In the “Equipment” tab, open “Configure readers”, then “Add”, select the one you need from the list;
• Here, click “Configure media types”, then “Add”, select Jakarta or Etoken.

Install a personal certificate.

• Go to CryptoPro;
• In the “Service” option, click “View certificates in the container”, then “Browse”;
• Select the appropriate certificate, option “Certificate to view”, “Properties”, “Install certificate”

If you don't see the certificate

If, when logging in using an electronic digital signature certificate, the system displays the message: “This certificate is not associated with the system user. To associate this certificate,

• On this page, enter your login and enter the user’s personal account on the site.
• If, when you re-enter your personal account, the system no longer displays the message shown in the figure above, it means that the certificate association was successful.
• If, when entering your personal account using an EDS certificate through the “Single Login Page” or re-entering through the “Former Login Page,” the system still displays a message stating that “the certificate is not associated with the user,” therefore, the certificate association did not take place automatically and You must fill out an application to register a new user.

Registration procedure:

• on the Sberbank-AST website, enter “Participants”, then “Registration”, click “Submit an application” in the field “Registration of a participant user (new electronic signature certificate)”;
• In the selected certificate, some fields will be filled in automatically, the rest must be filled in manually.

When re-registering, you must come up with a new username and enter it in Latin letters.

If the selected certificate has an administrator function, the data will be transferred automatically. Otherwise, this is done through your personal account by another person in the company with administrator functions. If the company does not have such a person, then an application must be submitted electronically to confirm updates: [email protected]

Capicom

Capicom is a built-in utility for checking electronic signatures, viewing and decrypting certificate data, adding and deleting certificates. The procedure for installing this function is described in the “Sberbank-AST” section.

How to update the digital signature on Sberbank-AST?

An electronic signature or electronic digital signature is required to sign documents electronically. This is important to guarantee the authenticity of the information and the owner’s signature itself. If the digital signature is outdated, it needs to be updated.

The procedure for updating the digital signature:

• re-accreditation is not required;
• within 5 days, the organization sends all changed information and documents (if any), notifying them of the expiration of the old digital signature;
• When replacing the digital signature, a new user is registered and information about this is entered into the register. The authorized person of the company is informed through his personal account.

Here are the most common errors encountered by Sberbank-AST users. We hope that these recommendations will help you avoid them in your trading system.

CJSC Sberbank Automated trading system is a platform or service designed for remote trading. Sberbank AST trading platform (technical support by phone 495-787-29-97) offers to take part in auctions or create your own tender.

All purchases on the electronic trading platform are regulated by law

The automated bidding system is intended for companies carrying out government procurement in accordance with the relevant law. In addition to companies participating in tenders to meet federal and state needs, enterprises wishing to provide other goals can also participate:

1. For the needs of commercial companies;
2. For large corporations.

The site’s technical support monitors the normal operation of the service during the accreditation of companies and the preparation of auctions in accordance with legal regulations.

But this service is not the only one. The complex also includes other features:

• Conducting and analyzing marketing research;
• Monitoring for pricing;
• Search for counterparties, expanding the list of partners.

To participate in the auction you will need to go through the registration procedure and obtain an electronic signature

Thus, the site allows the company to reduce costs. This is due to the possibility of purchasing products (services) at the most favorable price. In addition, organizations can receive direct profit. This happens through bidding “up” for sale or rental services.

The Sberbank AST electronic platform provides technical support through its partners, who help in solving key tasks in the following areas:

• Large organizations involved in issuing electronic signature certificates: allow you to ensure the legitimacy of transactions during participation in auctions.
• Companies specializing in advanced training in sales and purchasing management.
• Specialized enterprises developing services for creating and storing documentation during operations.

Training and accreditation in AST

The Sberbank AST website (technical support phone 495-787-29-97) provides a new participant with a full training course on working with services:

1. Instructions for setting up the service.
2. Instructions for ensuring safety when working on an electronic site.
3. Training for beginners in the basics of work.
4. Rules for filling out the participant's application.
5. Procedure for submitting an application to participate in the auction.
6. Auction robot activation and deactivation.
7. Instructions for creating and processing document flow in electronic format.
8. Rules for obtaining accreditation.
9. And etc.

Contact details of the automated bidding system

Accreditation takes place in accordance with Federal Law No. 44-F3 (Article 61). Potential participants are required to first connect the necessary services and make settings according to the above instructions.

To obtain accreditation, a company will need to fill out an application and provide all the necessary documents. They will need to be scanned, and all pages of each document must be present. Pages of one document should be archived in one file to facilitate their identification. The quality must be high. Files must be saved in special blocks, according to the names in the application.

Review and approval takes up to 5 days. The validity period of the received status is 3 years. After this, the company can re-pass accreditation to confirm its status.

Thanks to the system, the government procurement mechanism has become as transparent as possible

The Sberbank AST electronic trading platform is the largest electronic platform designed for trading in the field of government procurement. Thousands of trades take place on it every day under the laws of 44-FZ and 223-FZ. From our personal experience, we can say that the platform is convenient and intuitive, even for a beginner in the field of procurement. Let's figure out how to use the Sberbank-AST ETP, namely how to get accredited and log into your Sberbank AST personal account.

I would like to note that the site is equally good for both customers and suppliers. On the supplier side, one can note the savings on tendering compared to traditional methods, and on the service provider side, the opportunity to find the most suitable tender among hundreds of thousands of procurements of organizations throughout Russia. And at the same time, remain mobile - after all, you can participate in auctions from anywhere in the world - it is enough to have an electronic digital signature (EDS) and a computer with CryproPro installed and Internet access. We'll tell you everything in order.

Registration for Sberbank AST

Registration on the site takes place at: http://sberbank-ast.ru. But first of all, before starting registration, we need to obtain an electronic signature so that we can identify ourselves on the site and successfully complete accreditation.

Obtaining an electronic signature for trading on the Sberbank AST platform

EDS can be made through any of the many organizations that issue EDS. Depending on who you wish to register as, the set of documents required for submission will depend. Take for example the case where you want to become a bidder (service provider). You can register on the site as an individual entrepreneur or as an LLC. For individual entrepreneurs, you need to submit much fewer documents - the issuance of an electronic signature is simplified as much as possible.

The easiest way to find a reliable digital signature manufacturer is to go to the menu at the top in the "Information" section - "Receiving and checking digital signatures."

We made our digital signature in Tensor. It turned out very quickly - only 1 day from the start of collecting all the necessary documents.

What documents are needed to obtain an electronic signature?

For a legal entity, this is a standard set of documents:

1. A copy of the Certificate of State Registration of a legal entity, certified by a notary or a Certification Center upon presentation of the original of the specified document
2. A copy of the Certificate of registration with the tax authority, certified by a notary or a Certification Center upon presentation of the original of the specified document
3. A copy of the document on the appointment of the head, certified by the signature of the head and the seal of the organization
4. A copy of the certificate owner’s passport (photo + registration), certified by the owner’s signature
5. A copy of the state pension insurance insurance certificate (SNILS) of the certificate owner, certified by the owner’s signature
6. Application for digital signature signed and certified by the organization’s seal (1 copy)
7. If it is not the owner himself who will come to receive the electronic signature key, then you must also fill out a Power of Attorney to receive the certificate
8. To obtain key media, you need a seal of the organization or a power of attorney to receive inventory items (Form M-2)

You will not need any additional paperwork. Now all that remains is to pay the invoice for the issuance of the digital signature and, after receiving the funds, go to the office of the company issuing the digital signature, and leave a stamp and signature on a couple of papers to receive your new digital signature - this will take about 10-15 minutes.

After receiving the digital signature, you need to configure your computer to work with the digital signature.

Setting up your workplace to work with digital signatures

The process itself is relatively quick, but a beginner may have difficulties, since there are some nuances. In a nutshell, you need to perform the following steps in order of priority:

1. Install the Crypro Pro software on your computer (usually provided with a digital signature). Attention! This program requires a license, if you don’t have one or you are receiving an electronic signature for the first time, then when you receive the digital signature, ask to include a perpetual license for the Crypro Pro program in your invoice. Otherwise, the digital signature will not work.
2. Install the certification certificates of the centers that issued the digital signature.
3. Install the EDS key of their container. This is usually done through Internet Explorer.
4. You check the correctness of the software configured for working with digital signatures using the Sberbank AST website; to do this, just go to the address: http://sberbank-ast.ru/TestDS.aspx and click the “Check” button.

That's all for setup in a nutshell. If you are unable to set up your digital signature correctly, you can ask a question in the comments to this article and we will try to help you. In addition, the company that issued your digital signature can also advise you on setting up the bidder’s workplace in real time (by phone or through a special program).

Accreditation of auction participant for Sberbank AST

To register on the Sberbank AST site on the official website of the site, go to the “Participants” section and then to the “Registration” subsection.

A bidder registration form will open, where you will need to attach the required documents for accreditation on the site.

Fortunately, accreditation at the Sberbank AST site is valid for 3 years, so you don’t have to bother with re-accreditation every year.

An application for accreditation on the Sberbank AST site is reviewed within 5 working days. Keep this in mind!

Hooray. Registration on the site was successful. Now let's go to the supplier's personal account and see how everything works there.

Login to your personal account Sberbank AST

The login button to the site is located in the upper right corner of the sberbank-ast.ru website.

You can log in in two ways: using the login and password received during registration, or through an electronic digital signature (this method is recommended).

The fact is that without an electronic signature you cannot sign or attach a single document. In this case, the digital signature acts as a kind of passport of a legal entity. And by logging in using your login and password, you will only be able to view the available information without the right to take any action. We strongly recommend that you access the Sberbank AST site using the Internet Explorer browser in browser compatibility mode with version 9 - this way, working with the Sberbank AST site is more stable and the site layout is displayed correctly, unlike other browsers.

How to find available trades on Sberbank AST

There are several ways to do this. Either click on the “Find a procedure” button at the top of the site or select “Auctions” - “Register of announced auctions” in the menu below and search for purchases there, sorting by the criteria you need. The simplest criteria can be considered the region of Russia where the tender is held and the contract amount.

Types of procedures at the Sberbank AST site

There are different types of procedures on the Sberbank AST site: these are government auctions, commercial auctions, as well as the sale of property of bankrupt enterprises. Some procurement procedures on the site take place in two stages: pre-qualification of the participant and then an auction among those who have passed the selection. Typically, Sberbank itself likes to do this type of procedure. After all, the bank is interested in competent contractors to fulfill its contracts.

What is needed to participate in the auction on the Sberbank AST site

Depending on the type of procedure, procurement participants are subject to different requirements. Usually this is security for an application for participation in a tender (the amount is indicated in the procurement card), as well as standard requirements, in accordance with 44-FZ or 223-FZ. Security for the application for participation is made according to the details of the Sberbank AST platform. They are indicated on the site in the section “Participants” - “Details”.

Please note that funds are received within 1 business day. Therefore, deposit funds to participate in the auction in advance! At least two days before the application deadline.

How to participate in tenders for Sberbank AST

To participate in the tender, it is enough to prepare all the necessary procurement documentation and attach it to your personal account. It looks something like this:

We attach the first and second parts of the application, as well as the required possible documents, such as:

• The procurement participant does not belong to Turkey
• Approval of major transactions on the site
• Declaration of the NSR

Finally, after making sure that all the necessary documents are attached and signed with digital signature, click the button at the bottom of the page “Sign and send”.

The system will notify you of the successful submission of the application and will duplicate this event in a letter to the e-mail address specified during accreditation.

Next, you just have to wait for the auction and place your bid. Next comes the sending of the second parts of applications to the customer, their verification and determination of the winner. Next, the result of the purchase is summed up - the protocol is published and 5 to 10 days are given to conclude the contract in the Sberbank AST personal account.

How to deposit an application security in Sberbank AST

Securing an application for the Sberbank AST ETP can, unfortunately, only be done by transferring money to the site’s personal account by bank transfer, and necessarily from your company’s account specified during accreditation on the site. You cannot transfer money from another company; it simply will not reach your account. On other sites, the situation with securing an application is simpler - there you can provide a bank guarantee for participation in the procurement.

How to secure a contract for Sberbank AST

Securing a contract on the Sberbank AST platform can be done in several ways:

• Deposit money by bank transfer from the company account to the site account
• Provide a bank guarantee for the period specified in the tender requirements

Choose the method of contract enforcement that is convenient for you. The only difference is that if you deposit funds by bank transfer, they will be blocked on the site until the successful completion of the contract. And if you choose a bank guarantee, then you spend about 1-2% of the amount of the actual contract security, but this money is not returned by the bank and is a bank commission for the service provided. Please pay attention to the timing - it will take 1 business day to transfer money to the site, and 2 to 5 business days to receive a bank guarantee. And it takes from 5 to 10 days to sign the contract.

• Important! Do not delay the signing of the contract in order to avoid being included in the register of unscrupulous suppliers for a period of 2 years.

How to sign a government contract if you don’t have time to pay security?

Introduction

Work on the “Electronic Platform” (hereinafter referred to as the EP) of Sberbank-AST is carried out from the user’s “Personal Account” (hereinafter referred to as the Personal Account). You can log in to your personal account using your login and password or using your electronic signature. To enter the account you must go through the registration procedure.

Registration is carried out in two stages:

1. Registration in the open part of the electronic platform as an electronic signature user.
2. Registration in the trading section (with a choice of role - organizer and/or participant).

To successfully register and work on the Sberbank-AST electronic signature, you need to prepare a workplace:

1. The workplace must meet the following requirements:
   • Computer (recommended configuration – IBM-compatible personal computer with characteristics not lower than Pentium 2, RAM 32 Mb, HDD 2 Gb; monitor with a resolution of 1280x800).
   • Operating system MS Windows 2000, XP, Vista or Windows 7.
   • Internet Explorer 8.0.
   • Tools for creating documents (MS Office, WordPad).
   • File compression (packing) tools (RAR, ZIP, WINZIP).
   • CIPF KripoPro CSP version 3.6.
2. Configure Internet Explorer browser.
3. Install the CAPICOM library.
4. Install the user certificate and the root certificate of the Certification Authority (hereinafter referred to as CA).

This document describes step-by-step the procedure for preparing a workplace for registration in the LC on the Sberbank-AST ES and the registration itself.

Setting up the Internet Explorer browser

In order for the electronic signature functions to work correctly on the Sberbank-AST electronic platform, it is recommended to use the Internet Explorer 8 browser. To properly configure the browser, you must perform the following steps:

IMPORTANT! The 64-bit Windows operating system typically comes pre-installed with two versions of the Internet Explorer browser: 64-bit and 32-bit. To work with ETP, you must configure and use the 32-bit version of the Internet Explorer browser.

To launch the 32-bit version of Internet Explorer, you need to go to “My Computer” - “Disk C” - “Program Files x86” - “Internet Explorer”. In this folder you need to find and run a file called “iexplore.exe”. In the future, to work with ETP, it is permissible to use only the 32-bit version of the Internet Explorer browser.

Installing the CAPICOM library

To install the CAPICOM library, you must perform the following steps:

Installing a user certificate

To install a user certificate in the certificate store, you must perform the following steps:

Installing the root certificate of the ARGOS CA

If your organization has not previously been registered on sberbank-ast.ru, then it is necessary to undergo accreditation. For this you can use.

If you have already worked at this site, you must register a new certificate that has not previously been used at the site. To do this you need to do the following:

2. Fill out an application for user registration (some of the data is filled in from the certificate automatically by pressing the button “Fill out the registration form”), come up with a login password for logging in (if you have previously used a login to log in to Sberbank-AST, then come up with a new one, different from the previous one) and a passphrase.

3. Attach and sign a scanned copy of the document confirming the authority of the employee for whom the certificate was issued.

4. Fill out the captcha (text from the picture) and click "Sign and send".

After registering a new certificate on the trading platform, you can try to log in again using the new certificate.

Was the information useful? Not really