Alfa bank credit telephone hotline. Alfa-bank hotline. Hotline services and tariffs

Founded in 1990, Alfa-Bank provides all major banking services and provides 24/7 telephone and online support to its customers. By calling the bank's contact center, you can get any information and assistance. It is also worth noting that a modern support system allows employees to automatically identify a subscriber if he is a registered client of the bank.

Alfa-Bank customer support contact center services

The following operations will be available to you by phone:

• Activation and deactivation of Internet and mobile banking services;
• Obtaining detailed information on the account or deposit;
• Opening an account or deposit;
• Making a transfer between your accounts;
• Connection of additional service packages;
• Ordering a large amount of cash to be collected at the branch;
• Installation and cancellation for automatic renewal of the deposit;
• Change of personal data;
• Order and reissue of cards;
• Blocking or activating the card;
• Setting or canceling the card limit;
• Information about the latest movements of funds;
• Information about the debt on the loan;
• Loan repayment;
• Any background information;
• Registration of a claim;
• Consultation about new services and products.

How to contact the support service of Alfa-Bank

There are several ways to contact bank employees:

The postal address of the central office of Alfa-Bank: 107078, Moscow, st. Kalanchevskaya, 27 (customer service at this address is not available).

To contact a support employee, you can use any of the above numbers, when you call which you will be asked to listen to the autoinformer menu with the following items:

1. Blocking, balance, date and amount of the last payment, amount of debt, activation or other issue on cards.
2. Date and amount of the last payment, repayment amount, balance, application status or other questions about loans.
3. Balance, transactions or other issues on accounts and deposits.
4. Internet banking, mobile application, SMS notifications or other issues of Alfa Bank's online service.
5. The status of consideration of the submitted or registration of a new appeal on the issue of quality of service.

These menu items contain all frequently asked questions from customers and allow you to independently find the necessary information using voice prompts. If none of the points suits you, wait for a connection with the operator. It is worth remembering that phone calls are processed on a first come, first served basis, with priority given to calls from roaming.

How to contact the support service of Alfa-Bank online

Any of your requests can be sent through a convenient feedback form on the website, for which it is necessary:

1. Go to the official page of the Alfa-Bank website.
2. Open the section to fill out the feedback form.
3. On the page that opens, fill in all the required fields with reliable data.
4. Indicate the subject of the question and the type of service for which it arose.
5. Write your full name, date of birth, phone number, e-mail address, city of service and bank branch.
6. Describe your problem in the most detailed way in the appropriate window.
7. In the text box, you can also specify a convenient way to receive a response - by SMS, e-mail or phone.

All applications are considered within three working days. The status of your application can be clarified by calling the contact center of Alfa-Bank.

In some cases, a bank specialist may contact you in advance to clarify some details or your confidential data.

To get quick technical support, Alfa-Bank has created a hotline for individuals and legal entities, where you can call a toll-free number. The staff will help you solve any problem and you do not need to leave your home.

Apply for a loan online at Alfa-Bank

Alfa-Bank offers beneficial credit cards and cash loans, with the terms of issue, you can find the links below.

Alfa-Bank hotline for legal entities

Busy businessmen are not always able to personally come to a bank branch, so the bank has provided a hotline for legal entities at the number:

• 88001007733 - hotline for legal entities
• 8 800 200-00-00 - hot line for individuals

Alfa-Bank telephone for individuals in Moscow

Residents of the capital have been allocated separate numbers to reduce the burden on operators.

• +7 495 78-888-78 - telephone for individuals in Moscow
• +7 495 755-58-58 - telephone for legal entities in Moscow

Other offers of the bank:

Alfa-Bank technical support

What operations will the bank's technical support help to accomplish?

• There is an opportunity to make a transfer between your own cards or to someone else's card
• Open an account
• Change card limits
• Re-link the card to another account
• Connect services
• Block card

Waiting time

Alfa-Bank's technical support staff respond quickly enough, on average from 1 to 3 minutes. It is better to call closer to 12 noon, when all the main issues have been resolved in the morning. The hotline responds much longer at lunchtime or in the morning, especially on Monday.

Conclusion:

Thus, knowing the Alfa-Bank hotline numbers, it is easy to solve minor issues without leaving your home. Experienced technical support consultants competently answer questions and guide you throughout the call without interruption.

Online around the clock.

Now all calls from customers regarding the work of Alfa-Business Online are accepted by the Call Center. Clients have access to Moscow +7 495 755-58-58 and federal 8 800 100-77-33 phone numbers around the clock, where they can get the most prompt assistance.

Alfa-Business Online is a remote banking system designed to work with the accounts of corporate clients of the bank, legal entities and individual entrepreneurs. Alfa-Business Online customers have access to the following functions: ruble payments, currency transfers, transfers in rubles in favor of non-residents, conversion operations, work with salary registers, viewing statements for 5 years, real-time tracking of cash flows on accounts.

Alfa-Business Online has a modern platform, user-friendly interface, high security and wide functionality.

Additional services are also available in the system:
- "SMS-Notification" service (informing about completed transactions),
- services of partners of electronic accounting ("Accounting. Contour", "My business").

In autumn 2013, the bank introduced a new innovative service to the market: an application for mobile devices based on Android and iOS platforms. Thanks to the Alfa-Business Mobile application, customers can make the necessary payments from their mobile phone, as well as view account balances and generate statements. In addition, Alfa-Business Mobile provides information and geolocation services: bank news, addresses of branches and ATMs for legal entities with the ability to build a route.

Alfa-Bank is an affordable and leading settlement bank with the highest level of service and the best technologies, and for us, the first place is to meet the growing needs of customers, - said Vadim Belopolskiy, Director of Self-Service Systems Development of the Transaction Business Unit. - The improved functionality of Alfa-Business Online significantly expands the capabilities of users. Now it means getting round-the-clock technical assistance, which means - support of uninterrupted work with the bank 24 hours a day.

Alfa Bank founded in 1990. Alfa-Bank is a universal bank that carries out all the main types of banking operations on the financial services market, including servicing private and corporate clients, investment banking, leasing, factoring and trade finance.

At the end of the 2014 financial year, according to the financial statements (IFRS), the total assets of the Alfa-Bank Banking Group, which includes Alfa-Bank JSC and subsidiary financial companies, amounted to USD 43.6 billion, the total loan portfolio - 28.1 billion US dollars, total capital - 4.3 billion US dollars. Net profit for the half of 2014 amounted to USD 33 million.

As of December 31, 2014, Alfa-Bank services about 162.2 thousand corporate clients and 11.4 million individuals. 804 branches and branches were opened in Moscow, regions of Russia and abroad, including a subsidiary bank in the Netherlands and financial subsidiaries in the USA, Great Britain and Cyprus.

• Key # 3. In this menu, the client can urgently block the card in case of theft / loss, as well as unblock it if necessary

• Key # 4. Here the bank's client can activate the card, giving its number and personal information.

• Key # 5. In this menu, you are asked to find out the status of the application for a loan or credit card. If you applied for a loan at Alfa-Bank indicating a valid phone number in the questionnaire, then when you press the # 5 key, the system will immediately identify you and name the status of the application and the decision made.

• Key # 7. In this menu, the current client can remotely connect to the Internet Bank, Mobile Bank or SMS Bank. You can also get detailed information about these services (how to use, how much it costs, etc.). Most large banks do not allow remote connection of such services via a hotline.

• Key # 8. Reference information about the products and services of Alfa-Bank. For example, it is here that you can clarify information on Service Packages, debit cards, find out tariffs and conditions for opening accounts / deposits, etc.

• Key number 9. In this menu, the client can set a PIN code on the card and perform any operations by phone from his bank card (for example, transfer funds to another account, card, pay for a service, etc.) The operation is performed by a call-center employee at the client's oral appointment online.

• To repeat the menu, press the # button
• To connect with the operator - 0

It is very strange that there is no special section for clarifying information on the schedule, addresses and work of branches, ATMs, offices. Of course, such information can be obtained by pressing key # 5 in the menu, but a separate button is usually placed on such a popular section, it is not here.

In general, the Alfa-Bank hotline menu seems somehow incomprehensible, even strange. Commands begin with the 3rd digit and at the first call, you might think what you heard, etc. (Out of habit, you think that from the 1st digit, as in most banks). It is very convenient that the Alfa-Bank hotline number can be used to write off the card, connect Internet banking and perform some other operations (for example, in the Bank of Moscow this is not possible), which save a lot of time on going to the office.

Response time and operator competence

You can calmly talk with a bank specialist without a long wait on any day from 00.00 to 07.00 Moscow time, as well as from 21.00 to 00.00 every day, except Tuesday and Wednesday. The line is a bit congested these days.

The approximate waiting time for a response from 18.00 to 21.00 is 1-3 minutes on almost any day. The busiest time is from 09.00 to 18.00, especially on Mondays, Tuesdays, Wednesdays and Saturdays. It is better to refrain from making calls these days.

If you still managed to wait for a connection with a consultant, do not flatter yourself. The approximate time for the employee to clarify the information you are interested in is 30-60 seconds and depends on the essence of the question. For example, when consulting on service packages or rates, the employee will take some time to find the relevant information. Basic questions are answered very quickly.

In general, it should be noted that Alfa-Bank's call-center specialists are very competent and comprehensive in answering customer questions. Although it is worth saying that you constantly have to find out (and what, and how). The operator answers a specifically posed question, this is probably correct, but if a client asks, for example, about the transfer fee, it would be necessary to clarify that it can be different and depends on the connected Service Package. In general, there are no complaints about the support.

Although it is somewhat annoying that you are asked to fully introduce yourself with your full name, even if you are not a client of the bank. In my opinion, in the case of a consultation, it is enough to know just the person's name.