Help 2-NDFL / 23.10.2023

Who owns Rusfinance Bank? History of the emergence of a commercial bank (LLC Rusfinance Bank). Rusfinance Bank - reviews with a negative connotation

We called Rusfinance Bank - everything is approved, come and get it. I come, we register, the security service checks again and they give a refusal. What kind of bank is this? Don't call and waste people's time with your deception!

Aslan Services for individuals Rating: No

Such a stupid bank, I don’t want to go there again, they call me and say that everything is approved, come and get it, I’ve already done this at home, I come to register, the security service checks again, and they give a refusal, what kind of bank is this, don’t call and don’t waste people’s time to your deception!

Read the contract carefully, even if you take it out for 6 months, they will insure you for more than 3 thousand, and only in the event of death will they pay out early repayment. Insurance is not refundable.

Svetlana Consumer loans Rating: No

Dear citizens, who is planning to take out a loan from this bank. Read the contract carefully, even if you take it for 6 months, they will cover you with insurance for more than 3 thousand, and only in case of death they pay out early repayment. Insurance is not refundable.

Vadim Car Loans Rating: 2

This story happened to me. I repaid the car loan early in 2017, and started selling the car in 2019, it turned out that it was still pledged. I called the bank, and they supposedly sent a notification to the federal notary chamber, but it’s strange that it couldn’t get through. So double-check everything with this bank more than once if you use it.

The overpayment on the loan was returned within a year. They didn’t want to return it and did everything to make it happen. If you want to end up in a madhouse, take a loan from Rusfinance Bank.

Tonya Consumer loans Rating: 1

I will never contact Rusfinance Bank again and I do not recommend it to anyone. The overpayment on the loan was returned within a year. They didn’t want to return it and did everything to make it happen. If you want to end up in a madhouse, take a loan from Rusfinance Bank.

Lymphata Consumer loans Rating: 1

So, the story begins in 2014. My mother's passport was stolen, which was immediately reported to the relevant authorities. The passport was cancelled. Six months later, my mother is summoned to court due to non-payment of some loan.

When we go to court, it turns out this: someone took my mother’s stolen (AND CANCELED) passport, came with it to this wonderful bank and got a loan without any problems. The passport itself was also forged, which was visible to the naked eye (the fraudsters forged the photograph).

In court, bank representatives behaved in the most unprofessional manner and were rude to the injured party. Of course, we won the trial without any problems. The court ordered this semblance of a bank to cancel the loan issued...
Show all

Alena Services for individuals Rating: 1

I applied for an installment plan through Rusfinance Bank and relied on a recommendation from a store employee. I have never encountered such disgusting attitude before. The workers don't care so much about their customers.

I used to think that Tinkoff was a terrible bank, but once I encountered Rusfinance Bank, my opinion completely changed.

Alexey Auto Loans Rating: 1

Cons: hard sell, inconvenient to make payments, terrible customer interaction. I decided to take the time and write about this terrible bank. I became a client of this bank because I was fooled by the low interest rate on a car loan and, of course, regretted it.

I was immediately issued with 2 MTPL policies and, of course, CASCO insurance with the obligation to renew it every year. I paid the loan regularly and did not violate my obligations for three years. This bank does not have the ability to pay a loan without a commission remotely, so I had to pay it through the subsidiary bank ROSBANK, namely, replenish the ROSBANK card and then pay the loan through an ATM, I had to come to...
Show all

You will be able to take out a loan easily, but trying to repay it will require you to go through quite a lot of work. Apparently this is not beneficial for them...

Anonymously Consumer loans Rating: No

I just want to warn you. You will be able to take out a loan easily, but trying to repay it will require you to go through quite a lot of work. Apparently this is not beneficial for them...

Oksana Consumer loans Rating: 1

Ensure the normal operation of payment terminals. Do you give loans? Give me the opportunity to pay! The terminals either don’t work or don’t accept money. Payment online through other banks using bank details also fails. The loan was overdue because of such disgrace they started calling. I had to run around the whole city to deposit the money.

ATMs do not work normally. I tried to deposit money for several days. Doesn't accept banknotes of any denomination. After a certain number of times, I managed to deposit several bills using different operations and that’s it, the machine didn’t take any more. I tried through Sberbank online, but the results were no better. It didn't work out either.

As a result, the payment was late. They started calling to accuse me of non-payment of the loan. I had to drive around the city...
Show all

Anna Consumer loans Rating: No

Gentlemen, be careful! Rusfinance Bank is only the name of hidden fraud, rudeness and complete bullshit, unfortunately it is impossible to find other words to describe “cooperation” with this institution. The problems began from the first days of communication with this garbage institution, the managers fully comply with the “Charter” of the “Bank” when you come to them for a loan, and I, unfortunately, have a car loan with this charade.

They sing songs and move like snakes, and as soon as the loan is issued, they immediately merge, and you will get tired of looking for someone responsible for fulfilling the agreement. Then it’s more interesting - money for SMS messages was collected in the amount of 6,000 rubles, but the messages did not arrive until you...l...
Show all

Alexander Car Loans Rating: 1

Everything started well, they called from the bank and told me what excellent bank conditions they had and, most importantly, the opportunity to repay the car loan ahead of schedule without problems at any time. After applying for a loan and mandatory insurance (80 thousand), everything went awry. When I first applied to cancel the insurance, I was told that read the contract, you cannot refuse, you can only return part of it if you repay it in full.

Then I began to deposit a larger amount in order to pay it off faster, but they tell me the money will only be debited next month on the day of the payment date, i.e. the money just sits there for a whole month, and the interest accrues.

In general, I saved up the amount for full repayment and came...
Show all

Arusyak Credit for goods Rating: No

Good afternoon. 12/12/2017 I am registering the name of the product 10-0-10 “supposedly” goods in installments - building materials in the Ulyanovsk store "Barn" with an initial payment of 6500 + 10650 = 17150 rubles.

I pay in the store, the bank employee very politely and carefully explained that we take the goods for 10 months under two contracts, the first No. 73021055196 in the amount of 59351.21 rubles with a monthly payment of 6266.00 rubles and the second contract No. 73021055095 in the amount of 96657.51 rubles with a monthly payment RUB 10,205.46 I pay everything on time.

I called the bank on October 11 to find out the last payment for October 12, they tell me that you have to pay for another month, because for March...
Show all

Bank division
Head office Samara, st. Chernorechenskaya, 42a

Hello!
To answer the essence of the question, you need to send your question directly to the bank on the bank’s page https://www.rusfinancebank.ru/ru/contacts.html

Sincerely,
Editorial Board of Topbanki.ru

Permyakova Consumer loans Rating: No

On October 02, 2018, consumer loan agreement No. 1674160-F was concluded between me and Rusfinance Bank LLC (INN5012003647) (hereinafter referred to as the Bank), and the service of life and health insurance was imposed; in response to my request to remove life insurance, a bank employee Gevs Kristina Olegovna misled me and replied that the loan has already been approved and making changes will take a long time (there is a witness), and I have the right to refuse insurance by contacting the bank, return the insurance premium in full and conclude a new contract, while it was Only a statement signed by a bank employee was issued, there was no agreement or policy. Having decided to refuse insurance, I was recommended to contact...
Show all

Bank division
Credit and cash office No. 13 Kemerovo, st. Sobornaya, 3

Yulia Credit for goods Rating: 1

Deceivers. If you want to take part in the promotion, do not contribute any additional amounts under any circumstances. My story: we chose a sofa, approved the loan, calculated the amount. But... they somehow casually said that early repayment of the loan is not possible... But there are the first 30 days, when no matter how much you deposit, the entire amount will be credited, and this is not considered EARLY REPAYMENT... (very well summed up to this conversation).

They just “forgot” to say that if you pay early (that this was an early payment, after all, we found out much later), then the last payment that goes to you for the promotion is reduced. those. if you pay the entire amount of the last payment in the first 30 days, or leave it at least...
Show all

Andrey Car Loans Rating: 1

On August 22, 20018, I wrote an application for early repayment of a car loan. On the same day I fully paid the balance of the debt from ROSBANK. On August 24, 2018, I personally checked the payment, according to the bank employee, I fulfilled my loan obligations.

On October 2, 2018, I received an SMS about a violation of the terms of the contract and overdue debt. I found out in ROSBANK that 27.08. the payment was returned without explanation. I did not receive a call or written message.

There is no response to the written complaint on the bank's website. I also did not receive a clear explanation from the bank. As a result, I was charged a penalty for the late payment of 5,130 rubles. I consider such tactics of Rusfinancebank in working with clients to be insulting.

Arkady Consumer loans Rating: 1

We have issued a loan. We made a down payment and have a receipt. An employee, Daria Gorokhova, offered us a loan with the last payment as a gift. We agreed. When I asked her why the contract did not say anything about the last payment, she replied that everything would be automatically taken into account. Also, she did not indicate our down payment.

When we came to the bank to repay the loan early, we were told that the loan did not include the final payment as a gift. And they don’t care that the down payment is not specified. On the hotline they were rude to us, they didn’t want to resolve this issue in any way, they deceived us as best they could, and brought us to our knees. We'll file for them...
Show all

Sergey. Car loans Score: 1

I wanted to buy a car at a Lada service station. They gave me a contact number, called 3 and no one answered. After 18:00 they called back, they said that they were on vacation, but you can send a photo of your documents on Viber, then they will call you to communicate. I don’t understand how this is?

I'm ready to pay, but they don't want to work with me. Let's go to another city, where there is more choice of banks and we will cooperate with them. Thanks for understanding.

Bank division
Credit and cash office Elista, st. V.I. Lenina, 255a

Larisa Car Loans Rating: 1

Hello. 05/05/2018 I took out a car loan at Rusfinance Bank, and I had to agree to GAP insurance, the bank employee said that they wouldn’t approve otherwise, but reassured me that if anything happened, I could refuse the insurance in a month, not earlier, after the first payment , in which it will help, but the interest rate will then be 2% higher, as stated in the contract.

Contract No. 1626755-F has been issued, the insurance premium is RUB 90,850.00. I agree to increase the interest rate on my loan by 2% if I refuse GAP insurance with a refund of the insurance premium, as stated in my agreement; nothing else is specified in my loan agreement.

Maria Car Loans Rating: No

I took out a car loan at a dealership when buying a car (as a result, the document says consumer). 9 percent, but with the condition of life insurance. As a result, for 1,190,000 - it amounted to 254,000, this amount is added to the loan and it turns out that the loan was taken out for almost 1,500,000. Interest, of course, from 1,500,000. Overpayment for 3 years is about 600,000.

You can return the insurance payment without loss, but if you close the entire loan within 2 weeks, i.e. 1,500,000. You need to repay only through ROSBANK. Then a statement about refusal of insurance is written when the money arrives in the account. Then within 2 weeks...
Show all

Client Consumer loans Rating: 1

Mayhem. Scam, razvodilovo. I took out a loan for 6 months. I paid through Sberbank Online according to the payment schedule. But there were constant text messages about the debt. Information cannot be found anywhere.

The main office in Tula does not answer the telephone number provided. There are only Moscow numbers with an answering machine that constantly sends messages to other departments. The operators also switch to other departments, although I dialed the correct numbers according to the answering machine prompts.

And this is long-distance, calls are expensive, a lot of money was spent on them. I will never take out a loan here and I don’t advise you to.

Bank division
Credit and cash office No. 160 Tula, st. Demonstrations, 28a

Love Consumer loans Rating: No

I took out a consumer loan from Rusfinasbank. Payment was made without delay and even repaid ahead of schedule. Life insurance was required upon purchase, good! They did not have time to refuse within 5 days. Because the goods were delivered late. But I was assured that if I repay early, the insurance will be refunded.

And then I call the hotline and they tell me that you won’t receive anything. How so? Are they starting to give examples of clauses in the contract that I don’t have? We probably need to involve the prosecutor's office.

Terrible bank. How many deceived people.

Oksana Credit for goods Rating: 1

I do not advise anyone to contact Rusfinancebank. The bank is a deceiver. The specialists are rude and arrogant; I have never encountered such treatment in any bank. Usually everyone is polite and tries to please the client. This bank does not value its reputation.

They gave me a loan when I bought a sofa. The specialist did not explain that the last month of loan payment is a gift, provided that the payment is repaid on time. Then, when it turned out that there was no gift, they told me I should have read the contract more carefully.

I didn’t need any gifts, I would have paid the amount I took. Why invent some gifts that don’t exist in the end? Then they started calling to offer a credit card. Overall, terrible horror.

Alexey Consumer loans Rating: 1

Hello. On May 14, 2018, a loan agreement was concluded. It follows from the provisions of the loan agreement that in order to partially repay the loan ahead of schedule without an application, I need to repay the debt within 30 days from the date of conclusion of the agreement.

On 06/09/2018 I repaid the amount of 510,000 rubles. When contacting the bank (06/09/2018), a bank employee said that there was no need to write an application, but simply pay the above amount through Rosbank.

When talking with the operator, I was informed that the money I paid on 06/09/18 was received on 06/14/18. Thus, it is possible to recalculate the monthly payment amount only after 07/16/18. It turns out that I will have to pay interest in the amount of 7,500 rubles for one more month.

Customer reviews about Rusfinance Bank

Alexander

Julia

If you want to take part in the promotion, do not contribute any additional amounts under any circumstances!!! My story: we chose a sofa, approved the loan, calculated the amount! But... somehow they accidentally said that early repayment of the loan is not possible... But there are the first 30 days, when no matter how much you deposit, the entire amount will be credited, and this is not considered EARLY REPAYMENT... (they summed it up very well to this conversation). They just “forgot” to say that if you pay early (that this was an early payment, after all, we found out much later), then the last payment that goes to you for the promotion is reduced. those. if you pay the entire amount of the last payment in the first 30 days, or leave at least 100 rubles, then these 100 rubles will participate in this promotion. Oh yes, all this is spelled out in the individual conditions of clause 7.1, which for some reason they “forgot” to give to me (and I don’t have it), and in clause 4.2.2 of the Agreement on participation in the “Last Payment as a Gift” Program. Very timely and beautifully they talk about the impossibility of early repayment without losses, and they immediately describe the first 30 days, when the payment of any amount will be counted towards repayment, and will not be considered early repayment. The bank’s website says that early repayment is only upon application... But I did not write an application, and no one told me that the first payment in a larger amount than in the schedule would be counted as early repayment. And you, realizing that this is the only chance to contribute a little more, contribute the entire amount that is available. Those. Unfortunately, everything is rehearsed, and you fall into this bank trap!!! Probably, if it weren’t for paying a larger amount in the first 30 days than scheduled, I would have had to deal with something else. I really hope that there will be fewer and fewer unscrupulous banks, and people working there will be ashamed to withhold information or tell lies to clients. A boomerang is such an interesting thing - no matter how you throw it, it still comes back.

Oleg

The dumbest bank is looking for someone dumber than themselves and it will be extremely difficult for them to do this.

Don't even waste your time on these scum, complete scam.

Alla

Good afternoon, I am writing to everyone who uses the services of Rusfinance Bank. Close your loans immediately and never take out loans there. They deceive very much. They may not say much. Or they can make it so that you will still have to stay. I beg you not to use the services of this bank.

Yura Rogozhnikov

Hello, I am writing to everyone who uses the services of Hello, I am writing to everyone who uses the services of Rusfinance Bank! We took out a loan there, they imposed insurance on us in the same way as in any commercial banks, and they said that if you refuse insurance, you will be refunded the money that was paid for it, you just need to write an application! We arrived 4 months later, wanted to pay off the entire amount and return the money for insurance, so we wrote a statement. As a result, no one forwarded our application anywhere, but they simply told the bank that insurance was denied, these are FRAUDSTARS, this insurance does not give anything, they simply impose on people so that we pay our money into their pockets, they played everything very coolly. Do not contact this bank if you do not want to lose your money. THEIR ACTIVITY IS BASED ON FRAUD. A! We took out a loan there, they imposed insurance on us in the same way as in any commercial banks, and they said that if you refuse insurance, you will be refunded the money that was paid for it, you just need to write an application! We arrived after 4 months, wanted to pay off the entire amount and return the money for insurance, so we wrote a statement. As a result, no one forwarded our application anywhere, but they simply told the bank that insurance was denied, these are FRAUDSTARS, this insurance does not give anything, they simply impose on people so that we pay our money into their pockets, they played everything very coolly. Do not contact this bank if you do not want to lose your money. THEIR ACTIVITY IS BASED ON FRAUD.

Irina Antonova

In 2014, I was offered to take out a cash loan in the amount of 150,000 from Rusfinas Bank. Until April 2015, I paid on time, then I was left without work, started looking, found a part-time job, but the truth is, payments began to arrive in installments and were delayed for a week. They started calling me from the bank and threatening me , I began to record conversations and warned that I would contact the police, after which the threatening calls stopped. I tried to explain why this situation arose and asked to postpone the payment date in order to get rid of delays, to which the bank replied that it was at its discretion. IN SHORT SPEAKING, TERRIBLE TREATMENT OF PEOPLE, THEY WORK FOR THEMSELVES, NOT FOR THE CLIENT!!! SHAME ON SUCH A BANK AND ITS EMPLOYEES!!! I DO NOT RECOMMEND IT TO ANYONE!!! People survive as best they can, and you? Which of us knew when taking out a loan, that tomorrow you will be without work?

We never cease to be amazed at the boorish attitude towards our own clients! These idiotic calls from absolutely incompetent, illiterate employees lead to a completely opposite result, i.e. there is no desire to pay and fulfill obligations, there is only a desire to send them to hell.
There is no basic information like in normal banks (MCB, VTB, Avangard) SMS message by such and such a date, please repay such and such amount, after payment the SMS with the loan balance - everything is clear, clear and understandable! Now, as for the loan payment, several terminals around the city have not been working for a long time, and the employees who call and talk about the same nonsense say that the terminal was working, but you are all lying :) because you don’t want to pay and there are a lot of opportunities to make a payment differently! In short, I’ll close and say goodbye! Guys, run away from this “bank”, don’t get involved!
P.S.: I appeal to the management of the bank: drive away the incompetent employees who call every day, the effect is absolutely negative. In order for a person to pay on time, he must be informed competently and politely, and not humiliate and talk like a fool when will you pay?, when will you pay?, when will you pay?, you don’t want to pay, you don’t want to pay, you don’t want to pay.

It’s better to use the money freed up as a result of smart downsizing to improve the mobile application, install more terminals and set up normal SMS notifications!

Khasanova

I applied for a loan on December 31, 2015, and after 26 days I paid in full, the amount indicated by the bank employee on January 26. It turned out the money arrived on January 27th. Because of one day, I still owe 872 rubles. I can recommend it as the worst bank.

Dmitry

I took out a loan to buy a car, paid it back early and wrote an application for the return of the remaining insurance. I waited a month for the insurance company, which by the way belongs to the bank, to transfer the money. The money was deposited into the account, but as it turned out, it can only be withdrawn in Samara, and I am from Chelyabinsk. I wrote an application at a branch of the Chelyabinsk bank to transfer money to a Chelyabinsk account, 10 days passed, and the application was not received in Samara. Not only is the bank using my money this time, but I also pay for the transfer. In general, this is not a bank, but a manager with horns and hooves. Where has it been seen that there is no cash register in a bank? I do not recommend this bank to anyone.

Natalia

To purchase a car, the Major dealership was asked to send a loan application to three banks, one of them was RusFinance Bank. First of all, the time of employee calls is puzzling: 20.30 Moscow time, isn’t it too late? People should have personal time to relax and do other things, and not to resolve issues with employees who do not know how to communicate politely.

Further, why was my husband asked questions over the phone about my income and my property, if when sending the application we were not asked for a package of documents for me, but only for the person for whom the loan was issued? We were ready to provide a complete package of documents on the day of visiting the salon. Why do employees ask inappropriate questions about where we get the money for the down payment? I don't know who I'm talking to on the phone, but I still need to provide a full accounting of the cash in MY possession? Maybe the key to the apartment should be immediately handed over to the bank employees for simplicity and a machine for counting?

We don’t even owe anyone anything yet, and we’ve already been bombarded with incomprehensible questions, asked in such a tone as if we were slaves on a plantation who did not fulfill the plan. Is this a new scheme for attracting clients? After my husband refused an application for a loan from RusFinance Bank over the phone, he received an SMS saying that due to his incorrect behavior he was added to the list of unwanted clients in this bank!

Great! Due to the incorrect behavior of RusFinance Bank employees, this bank becomes undesirable on our list. We are not clients yet, but our mood is spoiled, and we don’t want to become a client so that later we will have the same attitude when we owe money to the bank. And then, we live in a free country, and we have every right not to take out a loan if something doesn’t suit us, and if the bank, due to the client’s refusal, includes it in the list of undesirables, then this only proves once again that the bank is not reputable, and There is no point in contacting him.

Larisa Shulga

In December 2014, I took out an installment plan for the door from this bank for six months. When I signed up for the installment plan, they gave me an agreement and a payment schedule. For 5 months there was a fixed amount, for the 6th month - the balance of the debt. I asked when signing up if I could pay more than indicated, they said that possible. I paid off the entire debt in 6 months, the last payment, as expected, was in June. In January 2016 they called and said that I was a debtor!!! As it turned out, because I paid more than in the payment schedule, my installment plan turned into a LOAN for 16 months. You see, their program doesn’t think so. And now I owe about another 20,000 thousand rubles. It’s not written down in my contract, I didn’t sign for it. Since if I had been warned about this and it had been written about in the contract, I would not have shown initiative and would have paid the payments in installments as indicated. Please find out everything and let me know about your decision.

Paul

So. This bank had a car loan. The car loan was paid off. Also, an amount from the insurance company in the amount of 270,000 thousand was transferred to this account. we live in Ufa. As it turned out, it is not possible to pick up money in Ufa since there is no cash register. There is a cash desk in Samara, BUT in order to somehow withdraw funds you need to: write an application to transfer money (your own with a commission to any third-party bank) at the bank’s office in Ufa, then with this application go to the Russian Post Office and send it yourself!!! (it is not clear why the original cannot be sent to the office in Ufa) to the office in Samara. Then the letter should supposedly arrive and the money should be transferred within 3 days. We sent the letter with the application on 12/18/15, by registered mail with notification, and since 12/21/15 it has been in the bank. Today is 12/24/15 The bank does not have a hotline to call for free from your phone. But there is a call from the Internet that only works from a full-fledged laptop; you cannot call from an iPhone. When calling the bank, the employees cannot clearly answer when they will transfer the money, they say that the letter is SURE! in the office, and as soon as it arrives at the accounting department it will be considered. When corresponding with the bank, they answer with standard phrases with specific deadlines about 3 days, but the deadlines have already been missed, they don’t say anything to this. Among other things, the employees told us that even if we go to Samara, we may not receive the money from the bank since There may not be such a sum! and that withdrawing YOUR money through the cash desk is carried out with a commission of 10%. but not more than 2000 rubles! PICK YOURS! money without commissions is not possible with this bank!!! We will never do business with this bank again. And we don’t recommend it to you!!!

Alexey Ivanov

Got caught with a pawned car. I bought a Nissan (at the average market price through a consignment store), drove it for 3 years - no problems. PTS without marks, original. The car was registered with the traffic police without any problems. Then a letter arrives - it turns out that by court decision I must return the car, since the previous owner owes the bank another 300K rubles. A slight shock, since I did not receive any letters that the trial would take place (and, as I was told, there were 3 of them!!!). My wife is always at home because she is on maternity leave and there were no postmen either. The result is a court decision and immediately before the fact that in the shortest possible time he must provide the bailiffs with a car and a PTS. Immediately sat down on the Internet - read the law - stupid!!! YOU takes the side of the office sometimes, but individuals in the courts of general proceedings go the distance, even if they are decent purchasers (in 99.99% of cases they take away banks)!!! A gap in the law that benefits scammers and banks. This thrift store is no longer there - the sign has changed, the legal entity has changed. All that remains is to look for the debtor, or sell it for parts, and hide it for now. That's what I did - I drove it into a friend's empty garage for a while until I found a way out. Contacted the debtor through social networks. The man turned out to be decent, although he had already left for the USA for permanent residence. I persuaded him to contact the bank and continue payments. In the meantime, he filed an appeal with the Moscow Regional Court that he was not properly notified. At the first meeting, my defense was based on the fact that, according to the terms of the agreement, the pledgee had to return the title immediately after registration with the traffic police (within 5 days). But he didn’t return it at all and kept it for more than 2 years!!! And the bank didn’t scratch the surface as to why the PTS under the contract is not being returned!!! In general, the court did not recognize me as a bona fide purchaser, nor the invoice agreement as invalid!!! This is the damn practice they have in court!!! In general, the term was restored and I started driving again. Further about the bank - hearings began in November - representatives of the bank did not appear at 2 scheduled meetings, although I was notified. Naturally, they didn’t give me printouts of the account either - the debtor only sent it to me by email. But I called the bank and they told me that the balance was insignificant and already at the beginning of December I thought that at the last meeting they would remove all encumbrances from the car. In mid-December, a representative of the bank appeared at the meeting and, horror of horrors, I found out that the last payment was in October!!! The result of the court was a decision to leave unchanged until the balance of the debt is paid. I call the debtor - he sends me checks that payment was made for November and he has already paid part of December too! !! I contact the manager - Alexander Kochetov. He confirms that yes, payment for November was made!!! So why the hell, I say, on December 15 you provided data that did not include the November payment???!!! My opinion is that they are scammers!!! The court, due to the insignificance of the balance, could remove the restrictions, especially since the loan agreement states that the collateral property can be returned to the mortgagor if the debt is more than 5% of the market value!!! This is a small but very unpleasant fraud on the part of the bank. Alexander explained this over the phone as a mistake by the one who prepared the documents! But this mistake influenced the court's decision!!! Maybe they can be sued for fraud!!! As a result, the debtor has paid almost everything, the bank promises to begin preparing documents for lifting the restrictions and will send them to the bailiffs. But we will again need to go to the bailiffs, get a determination from them, then again go to court to have the arrest lifted. In general, again a lot of time!!! My verdict - if you hear Rusfinancebank - run away from it!!! PS And yes - according to the VIN, my car is still not pledged to them, although on many sites they allegedly have cooperation on pledged cars and you, like, can see whether it is pledged or not! So this is all bullshit!!! Yes, there are some cars there - but not all!!!

Maria

They call home about some debt. They never took out a loan at all. When asked what this is about, the employee screams and is rude into the phone. Then they called from the collection agency about, again, a non-existent debt. That is, there are 2 options: either someone took out a loan and gave us our phone number (which means the bank issues loans to just anyone), or there are scammers working at the bank.

Nina

Employees of a certain collection agency Vostok-Finance, pretending to be authorized by the bank, are demanding a refund of 10,000 for a loan that was not taken out! I have never taken out loans for any needs! They are threatening! They call around the clock. They require you to provide your passport number and other personal information. Take action or I'll go to the police!!!

Gennady

I would like to say about RUSFINANCE Bank. The bank is very bad, the service is disgusting. The payment schedule on the website is very confusing, interest for late payments is calculated with increased interest, although the penalty for a delay is a fixed percentage. if there is a delay in payment, then the bank immediately sends all your data to the credit history bureau and you will be rejected by other banks, even if you are 100 rubles overdue and the bank assures you that they do not send your data to the credit history bureau. I’m paying off the loan and I’m suffering. DO NOT TAKE A LOAN FROM RUSFINANCE BANK

Oksana

After reading the reviews, we called the operator back and refused to come to the bank to submit documents. To which operator Natalya Kalinina spoke rudely in a raised voice. Then she sent an SMS with the content: we are closing your application, you are not a reliable borrower. Re-applying is not possible. The relevant information is recorded in the credit history bureau. I'm shocked by what criteria we are not reliable borrowers? Don't even apply there.

Aigul

When asked when the money would be in hand (since the money was needed the next day), they said the next day. I applied for a loan and signed the documents. They didn’t let me read it in detail, they said it was the end of the working day and she needed to leave, you’ll read it at home. When my mother came home, she showed me the contract. I was shocked!!! The contract specifies an interest rate of 36 percent. We ran to the bank, and it was closed. They started calling the hotline, they got through, only at about 12 o'clock. Over the phone they said that the contract had been signed and that interest and insurance needed to be paid. They also didn’t say anything about insurance and didn’t announce its amount. On October 21, 2015, from 7 o’clock they started calling all the numbers they found to refuse the loan until the money was transferred. In response, the money was transferred, you can pay off the interest and insurance immediately. We checked the account - there is no money. We call again - the money will be available only in 5 days, as soon as the money arrives you can repay everything that was charged. We are about to go to the bank to see a lying employee. I'll write what they say there. PEOPLE DO NOT CONTACT THIS BANK.

Tatiana

I bought furniture on the so-called installment plan, the loan was issued at Rusfinance Bank with the last payment as a gift. I paid everything on time, one month the operator mistakenly transferred not 6191 rubles, but 6190 rubles, then they added an additional ruble and now they demand another payment from me for the 11th month, I paid off the entire loan. I wish that this bank’s license would be taken away, and I also want to appear on television and tell the whole country - people, don’t deal with this bank!!! I agree with Alexander, this is not a promotion, but a pyramid!!! Prosecutor's office - pay attention to this bank!

Victor

I have a car loan. The maturity date is the 26th of each month. It so happened that I was able to deposit the money only on October 6, taking into account the debt. Today is already the 15th, there is still no SMS about repayment. I can't access the site! I'm already sick of the calls!

Olya

I took out a loan for equipment, in principle, everything was fine. They wrote and called and offered to take out a cash loan, I thought for a long time and decided. I arrived at the bank branches, waited for a specialist for 45 minutes, then sat waiting for her to fill out an application, and vaguely said something about payments and overpayments. In the end, they refused, the amount was not large, I would have completely understood. Now the question is, why write, call to offer lucrative offers, waste my time and my employees’ time if you just refuse. Just before leaving, I was looking for the address of the branch and came across these reviews and couldn’t believe my eyes. Now I understand God has given good things to everyone))) I’ll save up rather than go to banks)))

Alexander

Central Bank, pay attention to Rusfinance Bank! I’ve been trying to send a complaint to the official website for two hours, they don’t accept it! I’m not the only one who was deceived with the last payment as a gift, or rather, they were misled in advance. With this action, they misled half the country along the way, and everyone finds their own reason for taking away this very gift. Isn’t it time for the competent authorities to pay attention to them!? Moreover, they call and call you a fraudster, but who are you to give people a definition? You yourself are not decent, and blame your uncleanness on others, and their answers are either the Petrovs, then the Sidorovs, and now the Boytsovs. I’m ready to join the collective complaint!

Olga

I paid everything according to schedule in Svyaznoy. I made the 10th payment in July 2015, and they give me the 11th. Then they called and offered another loan, and they sent a letter. And in September 2015 they informed me that I was in arrears on the loan and I needed to make the 11th payment. I wrote a complaint. They called and said that I had overpaid, so I was not entitled to a gift. She explained that this was not written anywhere. They call and say that the bank does not give me a gift, pay the 11th payment. I tell them I will pay through the court. They told me you will go to Samara to file a lawsuit! Ruin your credit history. As usual, people are being deceived here! Now we have to fight them and write to all authorities!

Agatha

I agree that you need to read small letters, as some smart people write here. However, I want to believe people. Why exist a jar in which the words are at odds with the pieces of paper? Which, apparently, deliberately forces managers to lie? To my 105 questions I received 106 answers, which turned out to be lies from the first to the last word.

I am preparing documents for the prosecutor's office. I invite all victims to join.

Inna

I bought a plastic window in installments through Rus Finance Bank:
1. this is not an installment plan, but a loan, interest is specified in the contract, paid additional services are imposed, such as informing by phone about payments for 700 rubles, that is, the deception begins already at the stage of making a purchase.
2. It is impossible to make a payment without an additional commission, that is, the payment amounts will be larger.
3. the opportunity to repay the loan ahead of schedule is FICTION, even if you made the payment earlier, they will not write it off, the guys violate their own terms without a twinge of conscience.
4. even if you pay on time or even earlier, as well as in the agreed amounts, expect calls about LATE AND NON-PAYMENT, so girls, stock up on Corvalol, and boys, stock up on a punching bag to relieve stress. That is, you are, a priori, an UNDISCIPLINED DEBTOR, and at least jump out of your pants).
5. It is not clear how government regulatory authorities are SO loyal. Absolutely incomprehensible.
6. Several years ago I took out a loan for $3,500 from another bank - I paid it off ahead of schedule without any problems, overpaid an amount less than the amount of inflation, then bought a dishwasher in installments - I paid only the amount of the goods, no interest, went to the store itself and paid monthly - everything is fine, there was a loan for 14,000 rubles.)) Draw your own conclusions. I have never met a worse bank in my 38 years.

@lenk@ya

Collectors work at the bank, introducing themselves as inspectors for civil and criminal cases. They can call you at any time of the day or night, and even on a day off (Sunday). They speak very rudely, are rude, constantly threaten that if payment is not made tomorrow, it will be against me they will open a criminal case. They call and hang up, or an answering machine with an iron tone - “Call 84956645377 urgently to avoid...!!! or they will send SMS with threats. And calling them costs a pretty penny, they don’t have free communication. They call every day to work. And one of these so-called “criminal inspectors” called and warned my colleague that there was a dangerous criminal and fraudster working in the team, that is, me, and all this happens with regular, monthly payments, just for some reason. For some reason, the specialists of this bank do not see the received funds, for this reason I went to the bank more than once to prove that the payment had been made, showed SMS messages from the bank about the crediting of funds to the account, and only after that the bank’s “specialists” found the received payment. Well, before This, of course, calls with threats, insults and humiliations. Based on the above, my friends, draw your own conclusions. My advice to you is to stay away from this bank with its exorbitant interest rates.

On the stock exchange

Activity