Housing and communal services reform house management portal. Reform of housing and communal services. What you need to know about housing and communal services reform

The housing and communal services sector has been subject to various reforms for decades, but despite all the efforts made to modernize, this industry remains ineffective. Unproductive spending of budget funds, the need for working tools for managing the housing stock, state and municipal monopoly, and a high share of depreciation of the housing stock became the prerequisites for the launch of the Housing and Communal Services Reform program.

Launch of the Housing and Communal Services Reform project

The project started in Russia in 2010, when the Government of the Russian Federation and the World Bank entered into an agreement on the implementation of the corresponding program.

The implementation of reform measures is carried out by the Housing and Communal Services Reform Assistance Fund, created on July 21, 2007.

This state corporation is designed to stimulate the formation of effective methods of housing management and the transition to resource-saving technologies.

At the beginning of the project, 14 cities participated:

ten “main”: Bratsk, Volzhsky, Ivanovo, Naberezhnye Chelny, Nefteyugansk, Novokuibyshevsk, Orenburg, Saransk, Tula, Cheboksary;

four “reserve” ones: Arkhangelsk, Dimitrovgrad, Pyatigorsk and Cherepovets.

The project was carried out in two stages:

Institutional: carrying out reforms of the housing and communal services complex at the expense of its own budget with the technical assistance of experts financed from the project funds.

Investment: direction of investment in housing and communal services infrastructure from project funds, focusing on the investment plans of cities.

Already during the implementation of the program in all 14 cities, a tangible improvement in the quality of provided housing and communal services was achieved.

For example, in the city of Naberezhnye Chelny, the water distribution networks and pressure collectors of two sewerage pumping stations were reconstructed. This made it possible to reduce the level of accidents in sewers and ensure uninterrupted drainage of the city’s wastewater..

The project for the reconstruction of heating networks was implemented in the city of Nefteyugansk. Thanks to this, the uninterrupted supply of thermal energy has significantly increased by reducing heat losses, reducing the level of leaks and the overall breakdown of networks.

Examples of successful reconstructions can be found in any of the cities listed. The implemented set of measures significantly influenced the reform program and the housing and communal services sector in the cities participating in the program:

almost complete elimination of debt on social payments for housing and communal services;

Municipal investment plans for public infrastructure have been developed;

the number of apartment buildings serviced by professional management companies has been increased;

Having received positive results and experience gained during the reform, the state is developing this reform in other regions and cities of Russia.

Main directions and prospects for housing and communal services reform

The project “Housing and communal services reform in Russia” is aimed at implementing the following areas:

transition of the utility sector to market relations;

increasing the share of private business participation;

stimulation of competition;

improving the quality of public services;

liquidation of established monopolies in the industry;

renovation of the housing and communal services complex;

development of the institution of an effective owner;

major renovation of housing stock;

introduction and operation of energy efficient technologies;

maintaining the social protection system and supporting advantaged segments of the population.

In accordance with the Decree of the Government of the Russian Federation of August 13, 2006 No. 491 “On approval of the Rules for the maintenance of common property in an apartment building,” an apartment building is the joint property of the owners of the premises in it.

It follows from this that the entire house is in the possession of the apartment owners. They are responsible for its condition and are obliged to ensure that major repairs are carried out in due time. To implement these rights, the legislation has vested owners with a wide range of powers. But during the privatization process, a significant part of the housing stock was transferred in dilapidated condition. Consequently, the owners do not have the necessary resources to carry out repairs and the appropriate skills to modernize the residential infrastructure in this condition.

One of the points of this reform, as we mentioned above, is the introduction of market mechanisms into the housing and communal services system. Which should subsequently lead to a transition to 100% payment for housing and communal services. As a result of the reform, citizens' expenses for housing and communal services may increase by an average of 20-25%. At the same time, the system of compensation payments will continue to operate for socially vulnerable categories.

Disclosure Standard

Now any citizen can view information about the activities of their management company and information on a specific house.

This is regulated by Decree of the Government of the Russian Federation of September 23, 2010 N 731, which management organizations operating in the field of managing apartment buildings are required to comply with.

The Standard specifies the types of information about building management that must be made freely available to residents. It is necessary to ensure the availability and safety of data for 5 years. These include:

basic information about the organization (name, address, legal form, etc.);

a list of houses under management and general information about each of them (address, number of floors, level of improvement, year, etc.);

data on the work performed and services provided;

information about utilities;

information about the operation of the common property of the house;

information about major repairs of common property, if the management company is the performer of the work;

data on general meetings of home owners;

annual reports;

information about verbal reprimands, written orders, fines or disqualifications (if any).

The document also lists the necessary sources:

official portal Housing and communal services reform;

stand at the company office.

In other words, management companies must have a website and be registered on the official website of the Housing and Communal Services Reform project. Failure to comply with these requirements will result in penalties.

Portal "Housing and communal services reform" - goals of creation and features of work. Step-by-step illustrated instructions for registering a management company on the official website of the Housing and Communal Services Reform and disclosing the necessary information. How to get information about your home and management company on the portal - read our article.

from the article you will learn:

The Housing and Communal Services Reform portal has been operating in our country for several years. It was created at the initiative of the government and is intended for posting information by management companies. For a management company, the requirement to enter the necessary information on the website is mandatory. However, many organizations continue to ignore this legal requirement, so some information remains undisclosed.

Housing and communal services reform in Russia

The purpose of the Housing and Communal Services Reform website is to simplify the procedure for the average person to obtain information about their home. All necessary information is entered here by management organizations that undergo the necessary registration procedures. Citizens are not required to register. To find information of interest on the site, just enter the address of the house in the search bar. If it is entered correctly, then information about it and about the activities of the management company appears.

“Housing and Communal Services Reform” is an official website for the disclosure of information by management organizations, developed under the control of the Housing and Communal Services Reform Fund. It is needed not only so that management companies post information about themselves and their houses, and residents get to know them. On the website, anyone interested can also track the progress of reforms taking place in the industry.

The portal has several sections. In the “My Home” tab you can find basic information about the apartment building and the activities of the management company servicing it (work carried out and services provided). The “My Manager” tab allows you to learn more about the management organization. Here is the rating of the management company, which you can use as a guide in the process of changing such a company. The rating is compiled by assessing the performance of organizations.

Soon after the launch of the official website, additional sections appeared on it. Now on the portal you can:

• monitor the process of resettlement from houses that have exhausted their resources and are declared unfit for habitation;
• study in a separate tab everything related to major repairs - both for the country as a whole (guiding documents, statistics, news) and in a specific house (it is selected through the search bar);
• get acquainted with materials about the modernization of municipal infrastructure ongoing in the Russian Federation;
• study statistical and analytical information regarding the management of apartment buildings in different regions. To make it easier to understand, information is provided using modern infographics.

Registration on the official website of housing and communal services reform

Only authorized users can post information on the portal. To do this, the management organization must register in order to then be able to log into the site using a unique login and password. Registration of new users occurs in two stages.

Enter your login, email and password. In addition, the full last name, first name and patronymic of the person who carries out the registration are indicated. Finally, the standard code from the image is entered, which allows you to block attempts at mass automatic acquisition of accounts by unscrupulous users.

A message is sent to the specified email to activate your account.

Submitting an application for registration of a management organization. To do this, you need to enter the name of the management company and its TIN. The site administrator checks the submitted information and, if the information matches, approves the application.

If the application is rejected, the reason is indicated in the “Comment” field. For example, during verification, the administrator may find out that an organization with the specified TIN does not exist. In this case, the opportunity to edit and resubmit the application opens. This allows you to quickly correct the erroneously entered number and other information in order to successfully register on the Housing and Communal Services Reform portal.

If the application is approved, the applicant receives the status of administrator of the management company. He is given the opportunity to disclose information about the organization, home and ongoing work.

Disclosure of information on the official website of housing and communal services reform

Mastering the “Workspace”.

The transition to the “Workspace” is carried out through your personal account in the “Organizations” tab. The administrator of the management company has the opportunity to specify information about his organization or assign operators. In the second case, it will be these additional users who will enter information.

For any issues related to actions in the “Workspace” there are the necessary instructions on the “Housing and Communal Services Reform” website. They can be found both in text form and as videos. All this is very clear, so users usually do not have any questions.

Disclosure of information about the management organization.

In the “Workspace”, select the “My Organizations” tab, which lists all the management companies assigned to the administrator. When you open the desired organization, you can proceed to filling out its application form. The information entered here and its changes are published within seven working days from the date the administrator makes the entries.

Disclosure of information on apartment buildings.

In the “Workspace” there is a tab “My Homes”, in which you can enter information about the apartment buildings available for management. If necessary, new houses are added to the list, for which the following is indicated:

• region;
• address;
• management company;
• square.

When you click the “Open” button opposite a specific house, its profile opens, where the necessary information is entered. Changes to the disclosed information come into force within the same time frame as in the previous paragraph - within 7 days from the moment the relevant information is entered by the administrator.

Here you can also remove the house from the list of serviced objects by clicking the “Stop management” button.

“My Home” on the housing and communal services reform website

The “My House” tab on the “Housing and Communal Services Reform” website contains a complete set of information about each apartment building in Russia. The site user just needs to type the address and he will be able to find out:

• current technical condition of the building;
• a list of work that the management organization must carry out at the facility;
• the date of the major overhaul and the list of activities to be carried out for it, and much more.

“My Home” includes a subsection “Passport”, where all technical information is entered. Here you can clarify the year the building was erected, its design features, the characteristics of existing utility networks, the presence of general building meters for various resources, and much more.

Cadastral information is entered in the same tab. The house must include an adjacent plot of land. Its description is also available on the Housing and Communal Services Reform website. The existing amenities elements are also indicated here, for example, a children's and sports ground, etc.

The “My Home” tab contains the “Management” subsection, where the working documentation of the management organization should be posted:

• management agreement;
• a list of work carried out in the house;
• minutes of general house meetings in chronological order.

In addition to general information about the number of completed and planned works, their cost is also indicated. The ability to see financial information is one of the main control tools for ordinary residents. If the management company committed any violations in its work, and they were recorded, then information about this also remains on the Housing and Communal Services Reform. They will be stored along with information about penalties.

The site contains an archive of important data about the house and the process of managing it. Management companies may change, but information about past management companies will remain available for review.

In the “My Home” tab on the “Housing and Communal Services Reform” website, a “House Book” subsection recently appeared. For obvious reasons, only registered users can access it.

An important subsection for apartment owners concerns major repairs. The “My Home” tab allows you to see what major repair work has been carried out and planned, what time it will be carried out and how much it will cost. The amounts received from the owners as payment for the current time are also reflected.

“My manager” on the housing and communal services reform website

In the “My Manager” section on the Housing and Utilities Reform portal you can find the most complete information about management companies working in the city. All organizations are presented in the form of an alphabetical list indicating the following basic data:

• name of the MA;
• number of houses under management;
• total area of ​​serviced apartment buildings;
• rating on a five-point scale.

MCs are sorted in the table according to any of the listed parameters. For example, you can select organizations with the highest rating or the maximum number of controlled houses.

When you click on the name of the management company, you go to its page. On it you can get acquainted in detail with the features of the organization's work. This includes the following information:

• a list of specific apartment buildings under management;
• a list of apartment buildings that were previously managed by this company;
• Full name of the manager, address, all contact details;
• general information, including license number;
• main financial indicators;
• recorded violations (this section is filled out by the organization itself, which is also responsible for the accuracy of the information).

On the page of each OU on the Housing and Communal Services Reform website its current rating is given. It is updated daily automatically. The final rating figure is derived based on available information about the scale of the company's work, its efficiency, financial stability, transparency and reputation. You can use these indicators as a guide when choosing a new management company for your home.

Read about how to collect contributions to the capital repair fund in a separate article.

• Conditions for providing financial support from the Housing and Communal Services Reform Assistance Fund
• Regional targeted program for capital repairs of apartment buildings
• Regional targeted program for the resettlement of citizens from emergency housing stock
• The procedure for making decisions on suspending the provision of financial support from the Fund

The current stage of housing and communal services reform has been “launched” Federal Law of July 21, 2007 N 185-FZ "On the Fund for Assistance to the Reform of Housing and Communal Services", which, in order to create safe and favorable living conditions for citizens, improve the quality of housing and communal services reform, form effective mechanisms for managing the housing stock, and introduce resource-saving technologies, establishes the legal and organizational framework for providing financial support to constituent entities of the Russian Federation and municipalities for major repairs of apartment buildings , the resettlement of citizens from emergency housing stock by creating a non-profit organization that carries out the functions of providing such financial support, determines the competence, procedure for its creation and activities, regulates the relations between the said non-profit organization, government bodies of the constituent entities of the Russian Federation and local governments.

To achieve these goals, the state has created a state corporation - the Housing and Communal Services Reform Fund, which performs the following functions free of charge:

1. considers applications submitted by constituent entities of the Russian Federation for the provision of financial support from the Fund;
2. makes a decision on the compliance of applications and documents attached to applications with established requirements;
3. makes a decision on providing financial support from the Fund based on applications;
4. provides methodological support for the preparation by subjects of the Russian Federation of applications and documents attached to applications;
5. monitors the implementation of regional targeted programs for the overhaul of apartment buildings and regional targeted programs for the resettlement of citizens from dilapidated housing stock, as well as the fulfillment of the conditions for the provision of financial support from the Fund provided by this Federal Law;
6. carries out other functions provided for by this Federal Law.

Support funds are allocated to those regions, and then to municipalities, that actually create a market for housing and communal services. They encourage competition among management companies, support homeowners' associations, and, in general, fulfill the basic conditions of Federal Law No. 185-FZ of July 21, 2007, which reforms the housing and communal services sector in Russia.

In accordance with Article 25 of the Federal Law of July 21, 2007 N 185-FZ, the Fund was supposed to operate until January 1, 2012 and be subject to liquidation, however, taking into account the accumulated positive experience of its work, a number of changes were made, ultimately providing for an extension of the Fund's validity period until January 1, 2026.

In accordance with the changes made Federal Law of December 25, 2012 N 270-FZ, the conditions and procedure for providing financial support from the Fund are changing. In particular, the definition of emergency housing stock is clarified:

"emergency housing stock - a set of residential premises in apartment buildings that were recognized in accordance with the established procedure before January 1, 2012 as unsafe and subject to demolition or reconstruction due to physical wear and tear during their operation,"

and the conditions for providing financial support from the Housing and Communal Services Reform Fund include:

• implementation of regional programs to modernize utility infrastructure systems;
• carrying out work on the formation and conduct of state cadastral registration of land plots on which apartment buildings are located;
• carrying out activities related to the installation of collective (common house) devices for metering the consumption of resources necessary for the provision of utility services;
• carrying out activities related to ensuring the implementation of major repairs of common property in apartment buildings, provided for by housing legislation,

as well as a number of other measures aimed at improving the quality of reform of the housing and communal services.

News on the topic

Popular answers to questions about housing and communal services

If a homeowners’ association is established in your house, then it will independently develop an estimate of expenses for the year, which must be approved by the general meeting of the members of the association. You will have the right not only to know how your money is spent, but also to demand an audit of the economic activities of your partnership at any time. And the board is obliged to report to you annually on its activities at the general meeting...

Portal of Administrative Reform in the Russian Federation on improving public administration: ar.gov.ru

One of the key factors for Russia's successful economic development is the quality of public administration. New market conditions place higher demands on the efficiency of the state apparatus and the executive branch itself.

Over the past decade, the topic of improving public administration based on established practice and the peculiarities of legal regulation has been divided into several basic blocks: administrative reform, civil service reform, e-government, budget reform. As the experience of implementing these reforms has shown, their substantive intersection in the composition of activities, approaches, and ideology no longer allows them to be divided into separate private reforms. The object of reform is the public sector with all its components - civil service, finance, management system, information resources.

Key directions for improving the public administration system were outlined in program documents - “Concepts for reducing administrative barriers and increasing the accessibility of public services for 2011-2013” ​​and Decree of the President of the Russian Federation dated May 7, 2012 No. 601 “On the main directions for improving the public administration system.”

At the same time, the central directions for improving the public administration system, along which systematic work is being carried out, remain:

• reducing excessive government regulation;
• improving the quality of public services;
• increasing the efficiency of government bodies;
• increasing information openness.

Optimization of the provision of public services and the execution of government functions

Not only state and municipal services provided at the request of citizens and entrepreneurs are subject to placement in the federal register and regulation, but also other functions that involve direct interaction between authorities and individuals and legal entities (primarily control and supervisory powers related to conducting inspections ).

At the federal level, there are 809 public services and functions related to the direct interaction between authorities and citizens. Information on each of the state functions and services by federal executive authorities is posted in the Federal Register of State Services (functions) and on the Portal of State and Municipal Services.

In total, the regional section of the federal register contains information about more than 22,531 services (functions) of executive authorities of the constituent entities of the Russian Federation. At the municipal level, the Consolidated Register contains information on more than 177,717 municipal services (functions).

Organization of provision of public services based on the “one window” principle

The main idea of ​​creating a system of multifunctional centers for the provision of state and municipal services (hereinafter referred to as MFCs) is the implementation of the “one window” principle, when a citizen is freed from the need to obtain certificates from other government agencies, go through authorities or pay intermediaries. The recipient is only required to submit an application and receive the result within the prescribed period, and all other work, including interdepartmental coordination, must be carried out by MFC employees and the relevant state and municipal authorities.

MFCs created on the territory of the Russian Federation allow citizens to receive a variety of services in one room and not interact directly with officials. This approach minimizes the moral, material and time costs of service consumers, and therefore the popularity of MFC is constantly growing.

Currently, an MFC can be an institution of any organizational legal form that meets the requirements for the functions of the MFC, the premises of the MFC, the interaction of the MFC with the applicant and bodies providing state and municipal services, and other conditions established by the legislation of the Russian Federation.

Federal Law No. 210-FZ of July 27, 2010 “On the organization of the provision of state and municipal services” establishes the specifics of organizing the provision of public services in the MFC, the functions, rights and responsibilities of the MFC, requirements for interaction agreements, as well as the responsibilities of bodies providing public services. services and municipal services, including their obligation to provide the MFC with the information necessary for the provision of public services and access to information systems containing such information.

Decree of the Government of the Russian Federation dated December 22, 2012 No. 1376 “On approval of the rules for organizing the activities of multifunctional centers for the provision of state and municipal services” established requirements for the functioning of MFCs in order to ensure the uniform application of such requirements in each of the MFCs in the country, including requirements to the material and technical support of the MFC, to information and communication technologies used in the activities of the MFC, to the interaction of the MFC with organizations involved in the provision of government (municipal) services, to the number of service windows, operating hours, area, zoning, and location of the MFC.

Decree of the Government of the Russian Federation dated September 27, 2011 No. 797 “On interaction between multifunctional centers for the provision of state and municipal services and federal executive authorities, bodies of state extra-budgetary funds, state authorities of the constituent entities of the Russian Federation, local governments” defines the issues of interaction between the MFC and bodies of state power, local government, conclusion of agreements on interaction, and also approved lists of services, the provision of which is organized in the MFC. The approved lists include the most widespread and popular services, the provision of which is organized in all MFCs of the country.

The main functions of the MFC are:

• accepting requests from applicants for the provision of state or municipal services;
• representing the interests of applicants in interaction with state bodies, local governments, as well as with organizations involved in the provision of state and municipal services;
• representing the interests of state bodies and local governments when interacting with applicants;
• informing applicants about the procedure for providing state and municipal services at the MFC, about the progress of fulfilling requests for the provision of state services, as well as on other issues related to the provision of state and municipal services;
• interaction with state bodies and local governments on the provision of state and municipal services, as well as with organizations involved in the provision of government services;
• issuing documents to applicants based on the results of the provision of state and municipal services, unless otherwise provided by the legislation of the Russian Federation;
• receiving, processing information from information systems of state bodies, local governments, as well as issuing documents to applicants on the basis of such information, unless otherwise provided by federal law.

The work of the MFC is based on the “one window” principle, according to which the provision of services at the federal, regional, and municipal levels is carried out in one place. Thus, the MFC acts as an organizer of the processes of providing state and municipal services.

Interdepartmental interaction is organized on the basis of agreements fixing the procedure for documentation and information exchange, deadlines for completing the necessary administrative procedures and the responsibility of authorities and MFCs in the provision of public services.

As of January 1, 2016, 2,684 centers and 10,130 offices of state and municipal services have been created on the territory of the Russian Federation. The one-stop coverage indicator was more than 94%.

In accordance with the instructions of the Chairman of the Government of the Russian Federation dated December 4, 2013, the Ministry of Economic Development of Russia completed work to create a single brand for the MFC system in the Russian Federation. As part of the project, a unified MFC brand for all regions of the country has been developed, which has become a reflection of the existing capabilities and features of the new organization of the system for providing state and municipal services in the MFC based on the life situations of applicants.

The idea of ​​the general brand of the MFC system is that people need documents at important and significant moments in their lives. A first passport, a wedding, the birth of a child, your own business or a new home - in these situations it is important for people to receive the documents they need without problems and return to solving their current life situation as quickly as possible. The MFC system strives to be a reliable companion of a person throughout life, to be nearby and make the process of obtaining documents simple and easy.

The current improvement of the regulatory framework, which determines the new organization of the system for providing state and municipal services in the MFC, also corresponds to this logic. Soon, a citizen, within the framework of his life situation, will not need to contact different organizations to collect all the documents he needs, but will only need to contact one MFC. For this purpose, amendments have been made to the regulatory legal acts to expand the current list of state and municipal services provided at the MFC within the framework of nine main life situations: birth of a child, change of surname, retirement, individual housing construction and land and property relations, loss of documents, starting your own business (small business), change of residence, loss of a loved one, purchase of housing.