Unified reference home loan. Home Credit Bank hotline: number, voice menu, advantages. What is a TRIN code?
In the age of everyone's busyness, there is not always time to visit a bank branch. In many Russian cities there are no service offices of some companies, so issues have to be resolved over the telephone. In this article you will learn how to call Home Credit Bank's hotline.
What can you find out about by calling the toll-free number?
A Home Credit Bank consultant will provide the following information:- about loans - the amount of debt and the amount of the next installment;
- O bank cards- account balance, amount of debt and terms of the agreement;
- addresses of the nearest banks and ATMs;
- about refinancing;
- about restructuring and other services.
How could I have called earlier?
The bank provides free consultations by number 8 800-700-800-6 . To use the hotline, you will need your card or agreement number. If you have a loan, you need to get a special TPIN password.By calling the phone hotline Home Credit Bank, you can consult with specialists about the services provided by the financial institution and troubleshooting problems that arise when using its products.
Home Credit Bank hotline dialing
Home Credit Bank, like all financial institutions in Russia, strives to constantly be in touch with clients and provide them with comprehensive support, instructions, help resolve problems and inform them about the services provided and current banking products.
Single support service number for Home Credit Bank
Until recently, all clients of Home Credit Bank were provided with a single 24-hour toll-free number to connect with duty managers financial company:
Regardless of whether the call was made from a landline or cell phone, there were no charges for connection and negotiations.
Important: to contact specialists, you had to follow the voice instructions.
On this moment The above number is frozen. However, this does not mean that citizens do not have the opportunity to call the bank’s hotline. In each region, clients of financial institutions are given the opportunity to call hotline operators using regional numbers that differ from each other.
Support number for dialing from Moscow, the Moscow region and anywhere in the world
Another number is provided for clients of a financial institution located in St. Petersburg:
As in the previous case, communication will cost money. Before you call and ask a question, think about how to formulate it so that the operator immediately understands and answers concisely. Otherwise, you will have to spend money on explanations.
Important: before calling, prepare a contract concluded with the bank and cards. In many cases, it is necessary to provide plastic or contract numbers. They may also be asked to voice a code word.
The SPb dialing is also valid for calls from roaming.
What can you expect when you contact Home Credit Bank technical support?
Everything will become much easier if you open your own personal account on the official website of Home Credit Bank. With the help of LC, you can independently solve most of the problems that cause clients to call the hotline. In your personal account you can see balances on loans and credit cards, get up-to-date information about all Home Credit Bank products, find out about receipts Money to your accounts, etc.
LC is especially convenient for those who make monthly payments to close a loan. Thanks to personal account, you will not forget that within a certain period you need to pay a certain amount to repay the loan.
The Home Credit hotline is required for clients who have problems or difficulties when working with a banking product. By calling the financial staff. organization, professional and prompt assistance is provided.
When calling the call center, please use TRIN. This is a unique code created to match the PIN code. If the client does not have it, it is recommended to call 8 495 785 82 22 and request it from a specialist.
He is assigned by the robot after the operator asks the appropriate questions to identify the person.
A number of issues are resolved through the support service:
- Find out the remaining monthly loan payment.
- Credit/debit banking product account status.
- How to change the password to your personal account. organizations.
- The amount of “plastic” funds available for cashing.
- Information about current promotions and special proposals.
- How to block a card.
- Apply for a loan/card/connect to a service of interest.
- Details for replenishing your account in Home Credit Bank.
- Conditions for opening a deposit.
- Location of the nearest banking institution office.
- Remaining problems of individuals.
Narrow areas are resolved exclusively in financial departments. organizations. So, in order to write an application or sign a DBO, you need to visit the office and contact an employee.
Home Credit Bank hotline phone number
Previously, there were 2 numbers for professional help:
- 8 800 700 800 6 - convenient free phone Home Credit hotline for holders banking products, solving problems with lending. Suitable for users living in Russia.
- 8 495 785 82 22 - a paid number for citizens who want to immediately resolve the issue while abroad.
Currently, the free Home Credit phone number for clients is not operational. Owners of financial banking products. The institution has a pay phone number – 8495. Calls are accepted from mobile and home phones.
Telephone for calls from abroad
7 495 785 82 22 - on this number Russia should call the client fin. organizations while abroad. The only number that is currently dealing with all issues. The number is paid.
Telephone number for credit issues
7 495 785 82 22 - contact number, which deals with problems of any region around the clock. If you have any difficulties or questions related to using credit card or connecting to lending services, you should contact here.
Voice menu structure
In Finnish there is no robotic menu structure. By dialing the number, the client automatically contacts the first available employee. The waiting time is usually 2-5 minutes, but not more than 15 minutes.
At the end of the conversation, the employee will ask you to take a short survey in which you should evaluate the operator’s waiting time.
The advantages of not having an electronic menu include:
- client waiting time has not been increased;
- there is no need to listen to the full menu and press the corresponding number;
- There are no intrusive services from a banking organization.
Thus, consultation can be obtained quickly, conveniently and easily.
Call cost
Now the cost of a call to the helpline will be from 90-150 rubles. The exact price depends on the specific waiting time and operator tariffs.
Reasons for refusing a toll-free number 8800?
The toll-free number was closed a couple of years ago due to the difficult economic situation in the country.
Management took many measures to optimize costs, one of which was the closure of the toll-free customer line (8,800). Although the situation in financial institution returned to normal, line operation did not resume.
How long to wait for an answer
The client is automatically contacted by the first available employee when dialing the number. The waiting time is usually 2-5 minutes, unless these are the line's busiest hours.
The client will not need to wait more than 15 minutes for contact.
Alternative methods of communication
If you don't want to spend own funds, to solve the problem, banking organization offers a number of alternative (free) communication methods:
- if you have access to Internet banking, you can make a call from the company’s website;
- a special “Home Chat” with an operator, where you can get advice online;
- e-mail address (indicated in contacts in the official source).
With the help of the support service, you can easily and quickly get professional help on any issue.