Find out the status of the payment by the transaction number. Unique payment number suip sberbank how to check. Payment status "Application has been canceled"

Making transactions in Sberbank Online, in real time, you can track the status of the application. How to react and what to do when you see the payment status "Rejected by the bank" or "Confirm in contact center»Is described in this article.

Making transfers through the Sberbank Online system no longer raises any questions for many. Everything is quite simple, I went to my personal account and transferred money according to the instructions described in our article -.

As it turned out, not everything is so simple with payment statuses, and there is not only the "executed" status familiar to everyone, but a number of others that we would like to tell you about today.

Payment status in "Sberbank Online"

Payment status " Draft»

This means that you have not completed the transfer of funds and the application, completed in whole or in part, has been transferred to the payment / transfer template.

You can view the list of created templates and complete the transfer of funds using them through the "my templates" section.

Payment status " Accepted for execution»

This status appears in the process of transferring funds through Sberbank Online. Most often, it is assigned for 10-30 seconds while the operation is being executed by the bank. After, the operation is assigned the status "executed".

The status "accepted for execution" or "executed by the bank" can stand for the operation up to 2 days, if the transfer is made to another bank. But such situations are rare. Therefore, if your transfer is delayed, contact the bank and apply for a payment search.

It should be noted that the status "executed by the bank" also allows you to cancel the operation. If you change your mind about transferring money, go to the transaction report and click the "cancel" button. In this case, the money will not be transferred.

Payment status " Completed»

Everyone's favorite payment status is “executed”. Means that the payment is completed correctly, the funds have been transferred to the beneficiary's account.

However, this status does not yet guarantee that the funds have already arrived to the recipient. I already gave an example from personal experience, when the term of transfer from a Sberbank card to a Gazprombank card dragged on for as much as 9 days. But this is more the exception than the rule.

Payment status " Confirm in the contact center»

One of the most disliked payment statuses, which means that in order to confirm the operation, you need to call Sberbank at toll free number - 8 800 555 5550.

This means that you have exceeded the daily or monthly limit for transfers through the Sberbank Online system, you can see the size of the current limits here - limits on transactions in Sberbank Online. If the limit is exceeded, each subsequent operation will need to be confirmed at the contact center, naming your passport data and a code word.

Often this status is assigned to an operation when an operation is made from abroad. The system of protection against unauthorized transfers is triggered if you have always transferred money while in Russia, and then suddenly you are trying to make a transfer from abroad.

If the Sberbank Online service requires confirmation of the transaction in the contact center, this means that the system, according to its built-in algorithms, perceives the operation as dubious. Possible reasons for applying additional security measures:

• the communication channel was compromised. This happens, for example, during hacker attacks;
• there are too frequent requests for translations from individuals. For example, if money is sent at intervals of 1 time in 1-3 days to the same person;
• if the request for is atypical large amount, for example, by 10,000 rubles, although previously more than 1,000 - 3,000 rubles have never been transferred to anyone;
• previously performed from the account suspicious transactions;
• An "intelligent system" designed to calculate suspicious transactions "accidentally" identified a legitimate request as problematic.

In the course of the development of the situation, the bank in order to protect the financial interests of the client has the right to block his bank account.

In this case, you still have to go through a call center check. Operators can also call 900. A serious problem of how to confirm a payment in the Sberbank contact center arises when there is no money on the phone account, as well as when you are in roaming.

In the first case, if outgoing calls are barred, you will not be able to call from your own number. It may not be possible to top up the phone account in order to restore its working capacity. In the second case, even if there is money on the subscriber's account, they will most likely run out of money in an attempt to call the call-center.

If one way or another it is impossible to get through to the call center, you can try to make a payment not through an Internet browser, but in the corporate mobile application of Sberbank.

Payment status " Denied»

This status means that the operation cannot be performed. To find out the reason for the refusal, hover the cursor over the status. Most often, this status comes out when incorrectly entered data for the recipient of funds. For example, the number was entered incorrectly when paying mobile communications, the contract number is entered incorrectly, etc.

Try to perform the operation again, if the situation repeats, contact the bank's contact center at 8 800 555 5550.

Payment status " Rejected by the bank»

This status may appear when incorrectly entered data, for example, an incorrectly entered wallet number for or for technical reasons. Often, Sberbank customers cannot pay for the phone through Sberbank Online, this is exactly the error that means technical problems on the bank's side.

You should try to repeat the operation later or contact the Sberbank contact center.

Payment status " Application has been canceled»

Means that you canceled the order for the operation before its execution. As mentioned earlier, before assigning the transaction status "executed", you can click the "cancel" button and interrupt the execution of the payment.

Other statuses of a payment order in Sberbank Online

You can check the status of a payment in Sberbank Online in the "Operation history" section.

In addition to the above values, you can also find the following:

• “Done” when personal financial planning has been performed by a client or bank officer;
• "Executed by the bank" - the document has been auto-checked and sent for processing;
• "Awaiting processing" - indicates that the document was received outside of the operational time. It will be processed on the next operational day;
• Interrupted - indicates that personal financial planning was interrupted by the account holder or bank employee.

Configuring the function of confirmation of operations in the call center

It is also necessary to confirm the status of the operation through the call center when the user himself has set such a restriction. This requirement will not apply only to transfers between your own accounts and those transactions that are made according to templates confirmed in the call center.

How to set such a restriction in Sberbank Online:

1. enter the "Settings" tab;
2. select the category “Limits for transfers and payments”;
3. activate the required option in the "Confirmation of transfers and payments in the contact center, regardless of the daily limit";
4. the phone number will receive one-time password;
5. a pop-up window will appear;
6. make sure that the data of the SMS message and the inscription on the screen are consistent;
7. in the window line, you need to enter the received cipher and confirm the request.

Confirmation of the establishment of the restriction can also be found in the section "History of Sberbank Online transactions". If transfers and payments are limited, then you will not be able to change their daily limits on your own. Disabling this limitation is possible only through the contact center.

How to transfer a large amount without going through the call center

Over-limit templates require only one confirmation at the call center. Subsequently, you can use the saved data for translation large sums without communicating with the bank operator.

In Sberbank Online, you can disable the option, thanks to which the system requests additional confirmation of the transfer through the call-center. In the "Settings" in the same section "Confirmation of transfers ..." you need to deactivate the option "Confirmation of transfers to cards and accounts of other people and organizations." Here in the column "Daily limit on transfers and payments" indicate maximum amount that can be transferred from the account in excess of established by the bank limits. Changes are confirmed by SMS codes.

The meaning of the payment status in "Sberbank Business Online"

• "Control error", which means that the document has been saved, but it contains errors when filling in the fields. Subsequently, the form can be edited;
• "Created" - all fields are filled in correctly, and the document has been saved. The form can be changed, signed or deleted;
• "Imported" - the document was verified, saved and imported from accounting software... The form can also be corrected, signed or deleted.

There are also signing statuses assigned at the stage of document signing. In this case, in Sberbank, the payment status may be:

• “Partially signed” when a number of signatures are missing;
• “Signed” when the document is certified with a full set of signatures and can be sent to the bank.

Knowing the values ​​of the processing statuses will help to correct the situation in a timely manner:

• "Sent" - the document has been sent to the bank, but has not yet been accepted by it;
• Delivered is an intermediate status indicating that the order has been delivered. The bank can either accept it or reject it;
• “Accepted” - when the document has been reviewed and is ready for execution;
• "Unloaded" - the document has entered the bank's system;
• “ABS rejected” - processing was rejected as a result of the automatic check. To find out what the problem is, you need to double-click on the line with the payment order, and in the window that opens, go to the "Information from the bank" tab;
• “Executed” - a status that means that the order has been processed by the bank.

Conclusion

We have considered all the main statuses that can be assigned to your transfer made through Sberbank Online. As a rule, translation problems arise due to incorrectly entered data or technical failures.

If you cannot figure out the status of the payment on your own or the payment takes too long, call the Sberbank support service at the toll-free phone number - 8 800 555 5550 or 900.

Qiwi provides customers with an advanced search for payments, if the payer suspects that the transfer is frozen or went to the wrong address. To take advantage of this opportunity, you need to understand the details of how to check the payment of Qiwi by check.

How to find out if a payment went through

The service developers have provided users with full functionality, which makes it possible to track information regarding payment documents, to determine their position at the time of transfer. To find out if the payment has passed, you can use several methods:

• determine the status of the payment in personal account;
• use a mobile application;
• contacting the support service;
• self-check by check.

How to check the status of a QIWI payment

There are several options for how to check the status of a QIWI payment and the technical support service is one of them, the mobile application has all the tools for dialing into it. When the operator answers the payer, you need to indicate to him all the necessary details of the receipt, exactly the same sequence as fill out the form on the website.

Important! The money transfer operation has several statuses at each of its stages, in order to find out why the expected result is missing, you need to determine at which stage the operation was interrupted.

Statuses are as follows:

• canceled- the payer will be explained the reason for the cancellation, perhaps such a situation arose as a result of the incorrectly specified recipient address;
• in processing - it means that the transfer is waiting for its turn to be processed, when its turn comes up, the status will change to “ carried out ";
• did not pass - then, when contacting a specialist, the translation will be updated and will be completed within 24 hours, sometimes it will take 10 days, but if the payment does not occur, you need to contact the technical support center in person and write a statement. In this case, you should attach a copy of the receipt and provide an identity card, the employee will check all the data and accept the application against signature;
• erroneous payment - this means that there was an error in the details, and such a recipient does not exist. In addition, the payment when credited to someone else's wallet can be returned at the request of the client.

In addition to calling technical support, you can use the terminal, which will also provide up-to-date information in full, you just need to find one of the devices. If the operation was performed using bank card, you can contact the bank no later 3 days from the date of payment.

If financial transaction was carried out online via the Internet, then you can find out the status of the transfer, in general, without the receipt details, since there is a history of all actions in the account, in which you can see the stages of the transaction in the recipient's wallet.

You can check the payment by check here

You can find out the position of the transaction and the result of the transfer of money in Qiwi Wallet online via mobile application, there is no need to enter your personal account for this. To check the status of payment by check you should:

• use the "Help" tab located on home page service;
• then go to the "Checking operation" tab;
• enter the details of the check into the pop-up form so that you can see the information on the Qiwi receipt;
• the following data should be entered into the form - the number of the device through which the replenishment was carried out, the wallet number, the date of the operation, the code of the operation;
• to confirm your intention to track the transfer, you need to click the "Check" button;
• in addition, in the comments, you can indicate the reason why tracking is necessary.

How to check a payment through the terminal

To track your own payment by the terminal check, you need to follow the link https://w.qiwi.com/support/request.action and on the page that appears, find the section "Check the operation on the terminal":

• then go to it, after which the system will redirect the user to a page with a form to fill out;
• after that, it is necessary to enter all the data in the form, including the payment code, all this information is in the check;
• after that, press the "Check" button and the user will receive up-to-date information on the transfer status on the screen.

Where is the operation code on the check when paying through the terminal

If the user has in front of him a paper version of the check, then he has the following actual data:

• the name of the organization that owns the device;
• her TIN, which allows you to find out all the relevant information about the agent;
• receipt number that allows you to solve the problem in the absence of funds credited to the destination;
• serial number of the device;
• equipment location address;
• date of payment;
• the supplier processing the transaction;
• the amount accepted and credited for the transfer;
• recipient's phone number;
• and the transaction code located at the very bottom of the payment document.

How to track a payment by transaction number

To find a payment by transaction number, you need to use a mobile application, this option is convenient not only for those who transferred money via phone, but also for those who completed the process through an online resource. To track you need:

• launch the program and enter your personal account using your login and password;
• in the menu on the main page you need to find the "View history" section and set the search parameters;
• find the necessary transaction from the list and click on it, the expected information will appear in front of the user.

How to check Qiwi payment without check

Such a situation can arise only when paying through a stationary device, which sometimes does not issue a check for technical reasons, or the payer simply ignored / lost it. In a bank or online resource, this will not happen, since the cashier is obliged to issue payment documents in any case, and when paying via the Internet, the history is saved and an electronic version is issued. In the event of a similar situation, there can be two ways out:

• on each terminal there is the number of the service technician who when you call it, it must appear and solve the problem with the check, this is when the user still wants to receive confirmation:
• if there is no specialist when you call him, you should remember the device number and transfer time and come home;
• to find out the information, the user comes home and opens the tabs on the official website of Qiwi: Help - Contacting support - QIWI Terminals- Problem with payment through the terminal - No receipt;
• in this case, it is necessary to fill in all the necessary columns in detail, describing the current situation. The same method should be used if the status of the receipt is incorrect and does not have a code.

You can pay for any services or goods through Qiwi at any time and under any circumstances, since the system guarantees the user full correctness of payments. But if technical failures occur or the payer, through his own inattention, indicated incorrect details, you can track the funds in several ways, each of which will provide detailed information.

Despite its youth, payment systems are increasingly entering daily life modern people. The Russian payment system QIWI, which appeared relatively recently, has managed to acquire an impressive number of fans. Users speak of QIWI wallets as simple, functional and reliable financial assistants.

But, like any technological novelty, the QIWI payment system is still imperfect, and small failures occur in it too. Sometimes it is not so much glitches as impatience or distrust of users, for whom electronic settlements are new. Therefore, most wallet holders liked convenient service from "Qiwi" - payment verification.

It is very easy to check payments; for this, the creators and developers of the site have provided several methods.

The status of the operation in the personal account on the website

If the transaction was performed directly through the Qiwi website, payment verification can be carried out immediately. The status of the completed operation is displayed in the "Reports" tab of your personal account. In this tab, in chronological order, all performed transactions and payments that are being made at the moment are displayed.

You can use the filter and select the desired period for making payments. When you select a transaction, a window with a detailed description opens.

How to check a payment using data from a receipt

Check control with the help of the support service is one of the most common methods through which a Qiwi payment is verified. The terminal will certainly provide a check when depositing cash or performing any operation. If the document has been saved, you can take the necessary data from it to track the status of the payment.

Checking "Qiwi" -payment by check is performed in the "Help" section of the site payment system... Here you need to select "Check payment". A special window will immediately open in which the user will have to type in the details.

The following data will be required: terminal number, phone number of the wallet owner, date of the transaction, special transaction code, which is always indicated on the check.

After filling in all the fields, you need to click the "Check" button and immediately familiarize yourself with the details.

Checking by the status of payment in the mobile application

Many QIWI wallet holders who use the mobile application have noticed that reports on completed transactions are received automatically in the form of Push notifications. If suddenly this does not happen and doubts creep into the soul, it is worth looking into the QIWI Wallet, where payment verification can also be carried out.

Any user will find the "Qiwi" wallet in the mobile application even more simple and convenient than the qiwi.com site. Here, right on the main page, there is a button "Payment history" with a very convenient filter. Select the desired tab and period and see the status of the operation.

Support call

If the phone is at hand, and the mobile application is not installed in it, it is worth trying to call the support operator. To do this, you must keep a check at hand. The operator will have to voice the necessary details from the check. You should be careful and not be mistaken in the numbers, otherwise the operator will not be able to help.

If it is known that the operation has been accepted for execution, but has the status of incomplete for more than 15-20 minutes, you can contact the support service again and find out the causes of the problem. The operator will receive the data from the check and announce the necessary information.

If the payment failed

Almost all transactions made through the Qiwi terminal are completed within 15-20 minutes. But there are also exceptions when the payment is delayed. When the operation has not been completed for more than an hour, you should worry about the fate of the funds and use one of the qiwi services - payment verification will occur within a minute when using any method.

If, nevertheless, an error occurs and cash are not credited to the address, you must write an appeal to the support service. To do this, the wallet holder will have to enter his personal account on the qiwi.com website and fill out the appropriate form with the details. Of course, a check is required.

Perhaps a quicker solution to the situation may be to contact the counterparty that owns the terminal. His phone number is also on the check.

If you have any other questions

Service "Qiwi" -wallet assumes assistance to the user on any issues related to transactions, safety own funds, change of PIN-code and other problems. To do this, you can at any time use the "Help" section on the official website of the payment system. Service "Qiwi" "Checking payment" has repeatedly proved its expediency and attracted wallet holders.

The help desk, which is also a support service for Qiwi wallet holders, will be happy to answer any questions from users online.

Payment system QIWI, like any other modern financial instrument, is imperfect. But it has many advantages and is constantly evolving. This approach promotes confidence in the system on the part of Russian and foreign users.

Qiwi developers are constantly improving the service, but sometimes even the most high-tech resource can fail. This is inconvenient, especially when you need to perform fast translation... In this case, you can check the payment at info.qiwi.com by following a series of simple steps.

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Money did not come: actions

With all the technical improvement of payment systems with money transfer, delays occur. Causes include software failures and fluctuations in the electrical network at the location where the ATM is connected.

You credited cash through the terminal or made a transfer from the account, the funds were gone, but they never reached their destination. How to proceed? It is recommended to keep the receipt printed out by the machine at the end of the payment. Using this document, the transaction can be verified at info.qiwi.com... And if the check was not printed, then you need to write down the terminal number, the date and time of the transaction, the amount, as well as the address and phone number hotline.

Checking the status of payment by check

Check control will help you track the whereabouts of money on the website info.qiwi.com.

Follow these steps:

1. Go to the website.
2. Lower the page to the bottom.
3. Go to the "Help" section.
4. Click on the "Check your payments on the terminal" tab.
5. Enter the info you wrote down earlier.
6. Check money reception.

For a convenient introduction of information, the site highlights the required line to be filled in. And you can find an online payment verification platform not through the official QIWI page. Type this address in the browser line info.qiwi.com and start filling in the fields provided.

What if there is no receipt?

If the terminal has not issued a receipt, or you have lost it, then the search for the payment will be a little difficult. You need to call the or the owner of the machine. Important: The most accurate information about the completed transaction will help speed up the search process. They can be dictated to the operator by phone to confirm your actions.

How to view the payment status:

1. Select the resource support service.
2. Go to the terminals section.
3. Click on the "Problem with payment via terminal - no receipt" field.
4. Enter the available information.

There are asterisks in front of the required filling lines. It is recommended to fill out the form in as much detail as possible so that the specialist can view the receipt of money.

Online payment verification

You can find out the status of a payment that was made from a personal wallet or mobile application in the "History" tab, where the enrollment parameters are saved. The financial platform offers to go through a special online check that allows you to track the movement of money.

Save receipts after completing transactions, and you can always quickly clarify the status of the payment.

When replenishing a Qiwi wallet or making a payment, each user wants to be sure that the operation will be completed successfully and the money will be credited to the specified account. The Qiwi system pays great attention to security, therefore, the theft of funds from electronic wallets is extremely rare... However, this does not mean that the payment will certainly reach the addressee. Despite all its many advantages, the Qiwi system is not ideal and intermittent failures occur, as a result of which the payment may be delayed or completely lost. This is especially true when it comes to. In this regard, many users are interested in how to check the status of a QIWI payment. This can be done, and there are several options.

You can check the Qiwi payment in the following ways:

• In your QIWI account (if you have a receipt);
• By calling the Qiwi support service;
• Via an online application to the QIWI support service.

The first method deserves special attention, since it is the most convenient. Contacting the support service can take a long time, and checking the status of the payment through your personal account is done automatically. However, for this you must have a check. If you have not saved the receipt received in the terminal, you will have to contact the support service... We'll cover both options in this article.

• Important

• To quickly check the status of the payment, you need a check received in the terminal, otherwise you will have to contact the support service.

Checking the QIWI payment in your personal account

The QIWI payment system is well aware that many users may need to check the status of a payment, so the “Payment Status” function was introduced. Using this function, you can track the status of the payment made and its delivery to the recipient. Please note that in this way it will be possible to find out the status of the payment that was made through the terminal, while you have a receipt. For example, when replenishing through the terminal, you can see the payment status in your personal account. If the system does not provide any information about this payment, then there was a failure in the terminal and you need to contact the support service. So, let's look at the procedure for checking the status of a payment.

To check the status of your Qiwi payment, follow these steps:

1. Log in to your QIWI account;
2. Go to the "Help" section;
3. Select the item "Check your payment on the terminal";
4. Enter the data from the receipt in the appropriate fields;
5. Click on the "Check" button.

After completing the above steps, the payment information page will open. If the system issues a notification that the payment was not found, check the correctness of the wallet number on the check. If there are no errors, then you can call the support service. The corresponding instructions are given below.

How to check the status of a Qiwi payment without a check

When making a payment via payment terminal most users throw away a check before the funds arrive. Even on the check itself, it is indicated that it must be kept until funds are received, but many ignore this recommendation. If you are one of such users and at the same time want to know how to check the status of a Qiwi payment, then the only solution for you is to contact the help desk of the payment system. works around the clock. You can contact a specialist in the help center by calling the toll-free hotline or via the online form on the payment system website.

To call the Qiwi support service, dial 8 800 707-77-59 on your phone... Following the prompts of the autoinformer, wait for the connection with the operator, and then inform about your intention to find out the status of the payment. Of course, a specialist will not be able to provide you with payment data without proof that this payment was made by you. Since you do not have a receipt, other information is required.

To search for a payment, the operator will need the following information:

• Your Qiwi wallet number;
• Amount of payment;
• Date and time of payment;
• Terminal address.

This data will be enough to inform you the status of the payment. You can also contact the support service through the website of the payment system. To do this, go to the "Help" section in your personal account and select the "Contact support" item. Select the section corresponding to your problem and fill out the form, indicating the payment details. The answer will come by email.