How to disable mobile banking what is it for. How to disable the mobile bank of Sberbank through the phone yourself. Switching to another tariff

Instruction

For users of bank cards, it has already become a regularity to activate the Mobile Bank service when receiving a card. At the same time, the owners of plastic cards are guided by a wide range of useful "options" that are available for the service. In particular, Mobile Bank users receive information on (on receipts and debits of funds), request cards, replenish their phone balance, transfer funds to the numbers of their friends and relatives, and even make transfers to cards of other Sberbank clients. And all this only with the help of a mobile phone. It would seem, live - and rejoice. But in Sberbank, as in any other credit institution, you have to pay for the amenities provided. What your payment will be depends on the connected tariff.

There are two of them: full and economical. Full allows you to use all the services provided for 30 rubles per month (for Maestro and Visa Electron cardholders) and for 60 rubles (for Visa Classic and MasterCard Standart cardholders). For Visa Gold and Gold MasterCard cardholders, this service is provided free of charge.

Users of the economy package are not charged a monthly fee (as in the full package). The debiting of funds for the use of the service is carried out only upon completion of the request. For each appeal about the limit of available funds, 3 rubles are withdrawn from the account and 15 rubles for each request about the history of transactions (5 last transactions).

Despite the conveniences provided by Sberbank, sometimes situations arise when no operations are performed with. But the payment for using the service is still removed. And then some users think about disabling this useful, but paid option.

There are several ways to disable Mobile Banking.

The simplest is a shutdown in the banking division. To do this, you need to contact the Sberbank branch at the place of residence (or where you received the card). Disabling the service is carried out at the written request of the cardholder. The client must make an appropriate statement and provide it to the teller. To complete the transaction, you may be required to have a passport, a plastic card registration agreement, or the card itself. According to information provided by Sberbank, disconnection from Mobile Bank is made on the basis of an application from the cardholder (within three business days from the date of execution of the Application). After deactivating the service, an SMS message will be sent to your phone number stating that this service has been deactivated for you.

A mobile bank from Sberbank is a convenient tool if you need to constantly monitor income and expenses. However, there are situations when this service is no longer needed, and the money for it is debited monthly. There are several ways to disable Mobile Banking. In this article, we will take a closer look at each of them.

Mobile banking is a service for managing a bank account using a set of special commands sent from a mobile device (phone, tablet) to number 900. Moreover, commands can be given both via SMS and USSD (call an autoinformer followed by instructions).

Sberbank offers the following set of services through the mobile service:

• Card balance request.
• Request a report on expense transactions.
• Card blocking.
• Phone recharge.
• Money transfers from your phone and your card to other Sberbank cards.
• Payment for goods and services of legal entities.
• Repayment of obligatory credit card payments.
• Ordering additional services.

You can check whether your Mobile Bank is connected and what tariff is in effect by sending an SMS to number 900 with the text “06” (without quotes).

If the Mobile Bank is disabled, it will be possible to perform all these operations only through an ATM or at a bank branch (Sberbank Online will also not work, since actions in it are confirmed by SMS messages through the Mobile Bank). Therefore, before you disable the Sberbank mobile service, you must be completely sure that you really do not need it.

Why you need to disable Sberbank Mobile Bank

Disabling Mobile Banking may be required in several cases:

• You have stopped using the Sberbank card, and it makes no sense for you to spend money on an unnecessary service.
• You have changed your phone number, and now you need to disable the binding of the old number to the Mobile Bank.
• Only a few payments per month go through the card linked to the phone number, and it is unprofitable to pay for the Mobile Bank.
• You have lost your phone and are worried that someone will gain access to your account through it.
• You have detected signs of fraudulent activity with your bank account (transfers not made by you, payments, and so on).

All ways to disable Mobile Banking

Here are the options discussed in this article:

• Sberbank office;
• SMS;
• Phone call to the hotline;
• ATM or Sberbank terminal;
• Sberbank Online;
• USSD request.

Of the six methods discussed below, only the first two options allow you to completely disable the Mobile Bank: 1) visiting the office and 2) calling the hotline. The remaining methods only allow you to block the service, and not disable it completely. Blocking the service implies that the subscription fee will be charged, while the complete deactivation of the service allows you to disable the subscription fee. Let's consider each option in more detail:

How to disable Mobile Banking at the Sberbank office

To do this, we need a passport and a bank card. The procedure is as follows:

• We arrive at the bank branch, where we received a card linked to a phone number.
• We turn to the operator, ask for an application form (the operator himself can also fill it out, but you must provide the data).

• We enter in the appropriate columns or inform the operator personal and passport data, card number, phone number associated with it.
• Separately, we indicate the reason for disconnecting from the Mobile Bank (you can name any, no one will check).
• We sign the application, transfer it to the operator.

If you need to disconnect the Mobile Bank by one phone number and connect it by another, you will need another form: an application for changing information on the Mobile Bank. In addition to the above data, it indicates a new phone number. The reconnection will be indicated by the SMS received by the new number. Usually the deadline for completing the application is no more than three days, so if the message has not arrived after the third day, check with the bank if everything is in order.

How to disable Mobile Banking by phone

To disable the Mobile Bank, you need to call from the phone linked to the card to a single number 900 (free of charge, but only for mobile phones in the territory of the Russian Federation) or to numbers 8 800 555 55 00 or 8 (495) 500‑55‑50 from anywhere in the world via operator rates. You will need to provide the following information:

• Surname name patronymic
• Passport data (series, number, when and by whom issued)
• Card number
• The phone number to which the card is linked
• The code word you chose when issuing the card (mother's maiden name or other information)

You will also need to provide the reason for the block.

Note: for some cards (for example, for corporate, Momentum and other individual cards), changing the status of the Mobile Bank by phone may not be included in the service package. And then it will not work to block the operations, you will have to go to the bank branch and write an application.

How to disable Mobile Banking via SMS

Strictly speaking, it is impossible to disable Sberbank's mobile service via SMS. But it is easy to block. This is necessary, for example, in case of loss of the card, when not only the “plastic” itself is blocked, but also the information services associated with it. This is necessary to prevent access to the card account.

The procedure for blocking the Mobile Bank is as follows:

• We send SMS to the traditional Sberbank number 900 with the text "BLOCKING SERVICES" or "BLOKIROVKAUSLUG", or "BLOCKSERVISE". In each of these options, the words must be written together and without quotes. There is also a very simple version of the text: "04".
• After a few seconds, an SMS should come to your number from number 900, in which it will be written: “Mobile banking services are blocked.”

Please note that the blocking ensures the security of the account in case of loss of a card or phone, but does not stop the service: you will not receive notifications from the 900 number, but the funds will continue to be debited monthly. For a complete shutdown, you will have to go to the bank, write an application - in a word, do the same as in the algorithm described above.

However, there is one life hack that allows you not to go to the bank and stop paying for the Mobile Bank. This is a rate change. On the "Full" tariff, you pay from 30 to 60 rubles per month (depending on the type of card). But there is also the “Economy” tariff, which is connected without a monthly subscription fee to all cards, except for credit ones.

If you seriously decide to disable Mobile Banking, but are not sure that you will not need it in the future, the following set of services is a good alternative (the cost is indicated for each operation):

• Request a balance on the card - 5 rubles;
• Card account statement for a certain period - 15 rubles.

That is, you do not pay a subscription fee, but if the need suddenly arises, you do not have to run to the bank and find out the above information, it will be enough to send an SMS.

In the same way, to switch to a cheaper tariff, you only need to send a message to the bank at number 900 with the following text:

ECONOMY XXXX

Here XXXX are the last four numbers of your card. Texts will give the same effect: ECONOMY PACKET XXXX, EKONOMNIYPAKET XXXX, ECONOM XXXX, ECONOMY PACKET XXXX.

Then a message with a code will come, you need to enter it in the text of a new SMS and send it in a reply letter.

Connection of a new tariff occurs free of charge an unlimited number of times. In the same way, you can switch back to a more expensive tariff at any time.

There is another option: using SMS, you can quickly block the "Quick Payment" service, and without it, no operations can be performed from the phone: neither transfer money nor pay for services. To disable "Quick payment", we send a message to number 900 with the text "ZERO" (without quotes).

How to disable Mobile Banking through an ATM or terminal

Disabling the Mobile Bank so as not to pay for it will not work through an ATM either. The only possibility is to block the service. You can do it like this:

• We insert the card into the receiver of an ATM or terminal. We collect a pin code.
• In the main menu, select the section "Connect Sberbank-online and Mobile Bank"
• The next steps depend on the type of self-service device and its software. In some machines, opposite the card name, you need to select the name of the current tariff (in our case, “Full” and click “Disconnect”. In other ATMs, you need to go to the Mobile Bank settings and select blocking.
• If you are lucky, and the ATM / terminal software turns out to be fast enough and not slowing down, the service will be blocked immediately, after which an SMS will be sent to the phone with a message about this. In the worst case, the suspension of the Mobile Bank can occur after three days.

Do not forget that money for using the mobile service of Sberbank will continue to be debited from your account if you do not go to the bank branch and turn off the service by writing a statement.

How to disable Mobile Banking via the Internet

Due to the fact that the personal data of account holders in Sberbank Online often become the prey of intruders (and not only - for example, children get access to pages due to adult oversight), the bank seeks to protect itself and its customers from unauthorized operations as much as possible. Therefore, it is impossible to disable or even simply block the Mobile Bank through the Internet application. But there is another way to change the functionality of the mobile service so that no one but you can use it:

• enter Sberbank-online;

• on the opened page of the Mobile Bank, we look at our tariff and set of services;
• We cannot disable the Mobile Bank, but it is possible to suspend the "Quick Payment" service (without it, it is impossible to make payments using SMS and USSD commands). Click on the "disable" link;

Click to enlarge image

Click to enlarge image

• a code comes to the phone, enter it in the appropriate window. "Fast Payment" has been suspended. You can completely disable the service only at a bank branch.

How to disable Mobile Banking via USSD commands

A USSD command is a set of characters that is sent not as a message, but as a call. You cannot disable Mobile Banking using the command, but you can block it. True, this function is valid only for subscribers of Beeline, Megafon and Tele2.

To block the Mobile Bank, type *900*04# on the keyboard - and press the dial button. The autoinformer will inform you that the function is blocked. You can also disable "Quick payment": *900*13# - and press the dial button.

Conclusion

The service for monitoring and making payments on Sberbank cards using SMS is convenient and functional, but there are several situations when the Mobile Bank needs to be turned off. If you lost your phone, stopped using Sberbank services, or just want to cut your expenses a little, use one of the methods described in this article. The only "reinforced concrete" disconnection option (when you are 100% sure that the Mobile Bank is not needed) is to contact the bank branch with a statement. Remotely - using SMS, USSD command, a call to the bank's hotline or Sberbank online - you can block the service or change the tariff to a more economical one.

Mobile banking is a convenient service, which is an SMS informing about financial transactions with a card or account of a bank card holder. Notifications help you quickly track all actions taken, for example: withdrawals, replenishment of an account, write-off of commissions, transfers, auto payment and much more.

But some cardholders for a number of reasons refuse to use this service.

There are several quick and convenient ways to terminate the service. What are these options, and is it possible to disable the mobile bank of Sberbank through Sberbank Online, we will find out later in the article.

The need for shutdown

There may be several reasons for a Sberbank card holder to turn off a mobile bank. Let's name some of them:

• no need to receive notifications from Sberbank Online;
• rare use of a specific card (it is not the main one);
• it is necessary to untie the card from the specified phone number, since it is no longer used by the subscriber;
• savings.

Service deactivation methods

The client must choose from several options. This may be a temporary block or a permanent one, for this you need to completely disable the service.

sms

How to suspend the service? The most convenient way is to send SMS to number 900. After a response message from the bank, the service will be blocked. But it is important for the user to know that in this case he unsubscribes only from receiving notifications, the Mobile Bank will work, and the funds will continue to be debited from the account in the usual way - once a month - at the established rate.

Office visit

Besides, you can disable the service at a branch of Sberbank. This is the best option. The client must fill out an appropriate application for refusal of a paid service. The application form is provided to the client directly at the branch of the bank. Also, a sample can be downloaded on the Internet and pre-filled. The application is processed promptly. Disconnection is carried out within 2-3 days after the client contacts the bank and the application is considered by a specialist.

In addition, the bank can consult on changing the tariff to a free one or reconnecting the service to another subscriber number.

ATM

Another option is to use the necessary options at the ATM. In the main menu there should be a section "Mobile Bank", and in it - the item "Disable". Within 2 days (working) the operation will be completed. But some ATM models do not have such functionality.

How to disable mobile banking through Sberbank Online

Users of the online application are often interested in how to disable the mobile banking service in Sberbank Online or how to delete the service without recovery?

But you need to take into account that it is currently impossible to completely disable the mobile bank through Sber Online. The service does not provide such an option on any of the registered devices.

To temporarily block the service, you must enter your personal account, specifying the username and password. After confirming the operation by SMS code, you need to go to the "Settings" section of your profile, which is closed to other users, then to the "Mobile Bank" block. After that, the message “BLOCKING THE SERVICE” or “BLOKIROVKAUSLUGI” (without spaces and quotes) is sent to number 900.

Another point: it is also impossible to untie a phone number when changing a mobile operator through an online account. This operation is carried out by specialists in the bank branch through a special program.

The client needs to come to the nearest branch and present a passport, card or documents to it to an employee of a financial institution. This is an additional protection of the user's personal information and funds. Such measures are justified by the fact that fraudsters, having hacked into the client’s personal account and turned off the mobile bank, can take advantage of the situation and withdraw all the money from the account.

How to disable Sberbank Online on your phone

The Sberbank Online application is installed on any mobile device - smartphones and tablet computers. In some cases, the need to use the application is no longer needed, so users decide to uninstall it.

There are step-by-step instructions on how to disable Sberbank Online on your phone - text and video clips. The principle of operation is the same as when sending a message through your personal account.

At the same time, the Sberbank application itself is removed from the smartphone simply. To confirm the transaction at the bank, you must send an SMS to number 900. This is a temporary blocking of the Mobile Bank, not a permanent shutdown. If you wish, you can resume receiving SMS notifications.

Through the phone, or rather through the application installed on the gadget, you can contact Sberbank consultants and explain the essence of the problem, clarify why it is necessary to untie the phone number from the card, and so on. As a rule, specialists require the indication of the client's passport data, card number and a "secret" code word. You may also need information about recent transactions with the card - cash withdrawals, payment for purchases and services, transfers.

So, as you can see, there are several options for terminating the service. But to completely disable the mobile bank, a personal visit of the cardholder to one of the bank's branches is required. There is currently no other way to turn off the mobile bank and not make monthly payments for the provision of the service. The remaining operations are only blocking, but not disabling the service. It is important not to miss this moment and not overpay.

Sberbank Mobile Bank is one of the best services of this organization. No wonder the number of users of the service has already exceeded 68 million people. This service is often connected without a direct warning. Many Sberbank cardholders are unaware of the presence of the connected function.

The essence of this service is that when registering with the Sberbank Mobile Bank, your SIM card i.e. a cell phone number is linked to make secure transactions. When making payments, Sberbank sends an SMS to the mobile with a secret code to confirm the purchase of a product or service. Through the mobile banking system, you can transfer funds from card to card, replenish online wallets, make transfers by name.

Although at the expense of security in this case it is possible to discuss. Many consider this program security hole". With the binding of a mobile bank to a SIM card, part of the responsibility for intercepting confidential information and obtaining unauthorized access is now assigned to the mobile operator. There were cases when an attacker duplicated the SIM card of the Mobile Bank owner, or emulated a copy of the SIM card programmatically on a computer, and thereby gained access to the cardholder's accounts. Even the loss of a phone for a short period of time can cause money to be stolen from a Sberbank card. Under such a combination of circumstances, returning the stolen funds from the card is equal to zero.

Reasons for deactivation

Sometimes there are situations when the service is no longer needed, or there are simply not enough funds to service it. After all, the cost per month is about 60 rubles for classic Visa and MasterCard cards and 30 rubles for Maestro, Electron, social, youth and PRO100 STANDARD cardholders.

It is also necessary to disable the service or temporarily block it when you have lost your mobile phone, or it is impossible to restore access to the SIM card.

IMPORTANT: Disabling the mobile banking service should not be confused with its temporary blocking, since the subscription fee for servicing in the mobile banking system will still be charged.

Economy and full tariffs

If you decide to simply reduce the cost of servicing a mobile bank, there is no need to turn it off. It is enough to switch to the economical tariff of Mobile Banking.

There is no monthly fee on the economy plan. It is charged only for information on free spending limits (3 rubles), a request for an extract on recent transactions (15 rubles). Notifications when entering SBOL, debit transactions, receipts on the card, etc. are not available at the economy rate.

At the standard tariff, all this is free, with the exception of a monthly fee of 60 or 30 rubles per month. If you have several phone numbers linked to notify you about card transactions, the subscription fee can be calculated for each phone separately.

If you have changed the phone number to which the mobile banking service is linked, you must completely disconnect it from the old phone number.

Shutdown methods

There are three ways to block and disable the Sberbank mobile bank service.

If the phone is not lost, and you have voluntarily decided to disable the service, use a short ussd command to number 900. This command is free both in the Russian Federation and in roaming.

For temporary blocking, type the word "BLOCKING OF SERVICES" without spaces to number 900 and send SMS. In response, an SMS will be sent to confirm the operation. You can also send the word "BLOCKSERVICE" or the number combination "04". You can type in capital or small letters.

In case of theft or loss of a cell phone, immediately contact the support service of the mobile operator with a request to block the number.

When you disable the service using a call at the Sberbank call center, you will need to identify you as the real owner of the account. You will need to give your last name, first name and patronymic, place of registration according to your passport, bank card number and code word. Unfortunately, this method is not available to some cardholders.

If the card was ordered through the official website of Sberbank, then you may not have control information, so the support service will not be able to help you.

Finally, you can turn off the service at the nearest Sberbank branch. You must come with a passport and preferably with a card to which the mobile banking service is attached.

You will be asked to sign an application to disable the service. After signing the application and entering the data into the database by the operator, an SMS will come about the successful disconnection of the mobile bank.

Do not forget that a shutdown may render a service such as Sberbank Online incomplete.

When paying, for example, for housing and communal services or taxes in the amount of more than 3,000 rubles, you always need to enter a one-time password through the mobile banking service, and disabling the service will not make it possible to make a payment, since SMS will no longer come. For amounts less than 3000 rubles, you can use the password from the check.