How to call the free hotline at Rusfinance Bank? Rusfinance Bank hotline telephone Rusfinance Bank customer support service telephone
Rusfinance Bank has been operating as a credit institution for more than 14 years. Many people use its banking products. You can get answers to your questions by calling the Rusfinance Bank hotline.
The toll-free hotline is not clearly located. In the central place of the upper third of the main page is the telephone number of Rusfinance Bank, whose office is located in Moscow. Below it is the inscription “How to call us for free?”, by clicking on which the user is taken to the contact methods. The same result (getting into a window where it will be indicated how to call Rusfinance Bank for free) is obtained by clicking on the inscription “Contact the bank” located in the top panel or at the bottom of the page on the left.
The “Contact with Bank” window will open. The hotline number is indicated on it after the color scale of waiting time for an operator response. The 24-hour telephone is not located in an obvious place and is not highlighted, but if you follow the step-by-step instructions, it is easy to find. 
From the above figure it can be seen that the toll-free telephone number of the Rusfinance Bank hotline is 8 800 700 27 27. The activities of the financial institution are mainly aimed at providing loans to individuals and legal entities. All clients can call the toll-free number and receive information about banking products and possible ways to repay the loan received. Using the Loan Hotline number, the client can find out from the operator information about the necessary documents to obtain a loan, order the issuance of a new card or, if necessary, block or unblock an existing one, as well as perform a number of other actions.
24/7 customer support
The toll-free hotline number is not the only way to contact the consultants of this credit institution. A lot of information on the loans provided is provided on the official website. Answers to basic questions are located on the same page in the “Frequently Asked Questions” section, located at the top after the question about choosing a method of convenient communication with the organization. The answers received from operators are more detailed, but in many cases the information posted on the website is enough not to use the hotline number of Rusfinance Bank LLC. 
When calling the Rusfinance Bank toll-free hotline at 8800-700-27-27, the client immediately hears the voice menu of the autoinformer. Unlike the call centers of most banks, it is laconic. The client is asked to press button 1 and give the number of the credit card or loan agreement, after which the borrower is connected to a specialist.
In all other cases, the user is asked to call the Moscow or regional contact center.
It turns out that the toll-free hotline of Rusfinance Bank is intended only for existing clients who have a credit card. Accordingly, when you call the contact center, you can resolve any issues related to the service and use of your credit card. For example, here you can find out the timing of the next billing period or the amount of the minimum payment, urgently block a card, request a statement, etc.
How long does it take to get an answer on the Rusfinance Bank hotline?
If we talk about the most convenient time to call, then the fastest time to reach the bank will be from 00:00 to 05:00 and from 08:00 to 09:00.
You will have to wait 3-5 minutes when calling during the periods from 06:00 to 07:00, from 10:00 to 11:00, from 15:00 to 21:00.
The most overloaded time, when it is most difficult to reach Rusfinance Bank contact center employees, is from 11:00 to 15:00 from 21:00 to 00:00. The line is also overloaded between 07:00 and 08:00. At this time, the wait time for an employee to respond can reach 10-15 minutes.
How competent are the consultants?
Every call to the hotline of any bank is a real Russian roulette. You never know in advance whether you will be “lucky” with a consultant or not. The situation is exactly the same with the Rusfinance Bank contact center.
Judging by user reviews, there are competent employees who quickly and clearly provide all the necessary information. However, there are also consultants who spend a long time “clarifying” the information the client is interested in, but in the end they get lost and drop the call.
At the same time, most users note polite and interested communication from the employees of the Rusfinance Bank hotline.
What is the alternative?
Since the toll-free hotline of Rusfinance Bank is intended only for credit card holders, many current and potential clients are interested in alternative ways of communicating with the bank.
And here the credit institution pleasantly surprises by providing a lot of alternative ways to consult clients:
- Firstly, this is the FAQ on the site, which consists of the most popular questions and their answers.
- Secondly, this is an online consultant on the site. However, he is not always there.
- Thirdly, this is email correspondence in feedback format.
- Fourthly, this is communication with consultants and bank representatives on social networks. Rusfinance Bank has accounts on Vkontakte and Facebook.
- Fifthly, this is an online call from the website. You can call the bank from any device that has Internet access. This requires headphones and a microphone.