Settle city telephone warranty department. P.S. I still found out the incoming number in January ...

Today, the Setl City development company, which is a member of the financial and industrial holding Setl Group, is one of the leading players in the investment and construction market of the North-West.

The progenitor of the holding, which united a number of domestic and foreign companies, was the Petersburg Real Estate Corporation, founded in 1994. and transformed into Setl Group in 2006. The changes were caused by the need to make a debut in the public borrowing market and led to the following.

The Petersburg Real Estate brand began to symbolize a brokerage company and a real estate agency that are part of the holding, and the construction company Petersburg Real Estate entered the market under a new brand, namely Setl City.

Scope of Setl City

• development;
• performing the functions of a customer-developer at residential and commercial real estate in St. Petersburg, Leningrad region and Kaliningrad.

The company's projects affect many market segments from economy class and comfort class housing to premium properties and business class housing.

The portfolio of Settle City includes more than 30 completed projects of houses and residential complexes, objects of hotel and trade infrastructure, projects of integrated development of territories.

The total area of ​​the company's projects at various stages of completion is more than 2,000,000 square meters.

Setl City is a member of the Association of Builders of St. Petersburg and is the winner of the "Builder of the Year" contest in 2006, 2005, 2004. in the following nominations: "The best company in the field of mass housing construction”, “The best investment construction company"," The best developer company, "The best company in the field of construction of commercial real estate." Reviews about Settle City speak of the reliability and stability of the organization.

According to the management of Setl City, the company's mission is to implement a new, more advanced construction concept that allows you to create an optimal living environment, a comfortable individual space that fits perfectly into the urban environment.

My wife and I decided to buy an apartment in Sunny City. Petersburg Real Estate is the official agency that sells Settle apartments. The manager told us how wonderful everything will be: 1) Veterans Avenue will be built in early 2018 and it will be ready to receive the keys 2) There are storage rooms in the house 3) Closed yards without cars 4) Wheelchairs in the house 5) Parking is not particularly in demand and it will even get cheaper. It seems that there are no special delays with the terms of the settlement, but the 4th quarter of 2018 written on the website did not work out for us, we received apartments in April 2019 (according to the contract, the term was June 2019). Legally, they did not violate anything, but a minus in the piggy bank. We went to inspect the apartment, entered the courtyard and bam ... we don’t have an entrance to the entrance from the courtyard “closed from cars”, our entrance is from the side of another house, opposite the garbage dump, where there is open parking for cars and driveways to the courtyard of that house. In order for us to get into the yard, we need to go around the side of the house, go through the gate, and only then we get into the yard closed from cars. There are no pantries in the apartment and we thought that we should think about acquiring a pantry, but the fact is that there weren’t any in our house, and they were only in other houses of the previous stage. There was only one stroller for the whole house, and, of course, not in our entrance. According to the Settle, parents with babies will go down with babies in their arms, go around the whole house and enter the entrance from the stroller. And the same logic on the way home. Convenient, isn't it? With parking, everything is bad, as many as 3 paid open parking lots are already open, for which there was a queue even before the opening! People park in 2 rows, fire engines hardly pass. Departure from the residential complex often takes 40-60 minutes. Parkings, respectively, now cost 500,000 instead of the initial 350,000. 7 months have passed since the start of issuing keys, the fire alarm system still does not work (automatic hatches do not open, alerts do not work somewhere, etc.). Video intercoms are installed in such a way that best case you can see the shoulder of the one who came to you. 40% of the picture is occupied by the wall. On application to the warranty department, no one is going to do anything. Another interesting feature of our entrance is that we have 2 entrance doors: one leads to the apartments on the first floor and to the elevators, and the second to the stairs, there are also mailboxes. To check your mail going down the elevator, you need to go outside and go into the next door. The work of the warranty department of Setl City deserves special attention. After checking in a couple of weeks, our heated towel rail broke, it is electric. By appearance- the most terrible China, their price is 2-3 thousand. We left the application on 08/08/2019, today 11/28 we still do not have a heated towel rail. For two months, no one simply reacted, then they came and removed it and a couple of weeks later they brought a replacement, but they made a mistake with the fasteners and could not install it. The situation is similar with the gap on the balcony, so far, apart from the act, that the problem has zero effect. Well, in principle, it is unrealistic to get through to the warranty department, only through secretaries, so that they transfer them to an employee, then in a few hours they may call you back. The contract had an energy efficiency class A, at the state acceptance it became C. The audibility in the apartment is simply terrible, we hear the conversations of all the surrounding neighbors.

Setl City I wanted to spit on the owners of the sold housing! It's simple: having received the money, she does not care what will happen to those who need support. We are talking about incapacitated individuals who receive wages unknown for some backlog work. Read on for more details... about the Warranty Department located at: Kudrovo village, European Avenue, 8!

So the gist of the claim is this:
I wrote a statement to the warranty department of the company "Settle City" regarding the replacement of door handles and other nonsense, ATTENTION!, November 02, 2017!
Today, I am writing a post, January 31, 2018! of the year! those. It's been almost 3 months since the application was written and nothing has changed. In addition, these "...ki" from the warranty department have not called yet, but answer the calls as follows: "We are working on your application ...". You u..bany not only don't work, but don't even pretend to work!
Even a letter to the organization itself did not solve anything, not even any answer came from them, although I wrote about the inactivity of the desk more than a month ago ...
Draw conclusions when buying a home from Setl City: there is money - they need you, how to change the fucking handles in the door, so there is no call from them, nor the handle itself. They don’t even bother to write any “excuse” ...
Below is the text of the complaint I sent to: [email protected] .

Hello!

The essence of the claim for the quality of customer service:

I, ..., the owner of an apartment at: ... in Kudrovo, encountered inappropriate behavior of your employees who service our houses and are located in the premises of the guarantee department.

I left a request by writing a written application to the warranty department more than 1 month ago (about a month and a half has passed since the application was made) about the inadequate quality of the door handles in the apartment, as well as a broken handle on the window.

After waiting about 2-3 weeks (after the 2 weeks promised by the warranty department), I called again by phone: 6771427 to find out what happened to my application, for which the incoming number was not even compiled .... (as far as I know, this function is available in any self-respecting organization ...). The result was my next explanation on the phone, what was wrong with the door handles (about 20 minutes), spending own funds on the phone, and the promise of the warranty department to correct defects within next week etc.

This process, calling the warranty department, and the next “excuses” finally got me (especially today - 12/12/17, when the woman from the warranty department said that she was hearing about my problem for the FIRST TIME!!!), as a result of which I ask you to carefully understand the current situations and punish the perpetrators MANDATORY IN WRITTEN FORM!!! and send me an email: ...

P.S. I still found out the incoming number in January ...

Setl City- the largest construction company in St. Petersburg.

The developer is among the top five leaders in this industry in St. Petersburg. The company appeared in 1994 under the name Petersburg Real Estate. After 12 years, the organization was restructured and changed its name.

Settle City spun off into a division of the holding Setl Group and engaged exclusively in development activities. She also kept the traditions and positive experience in the implementation of her own projects. The real estate team continued to work under the former sign "Petersburg Real Estate".

Setl City creates the following types of real estate:

• Model houses;
• Comfort class housing;
• Business segment projects;
• Elite LCDs;
• commercial buildings;
• social objects.

The success of the construction company is evidenced by awards in several categories among builders and developers. One of her premium projects of the residential complex "Stockholm" became the winner of the prestigious public competition "KAISSA". In 2017, Settle City received awards in two categories of the Builder of the Year competition.

St. Petersburg construction company regularly takes part in such events, receives awards and prizes. The name of the company, as a reliable developer, is heard in business publications, at all-Russian conferences and meetings on real estate, in the expert list of stable working enterprises.

At the end of 2017 Settle City became the largest developer in the Russian Federation and commissioned 1.2 m2 of housing. The volume of leased space increased by 9.8% compared to the previous year. The company has 20 commissioned LCDs and 18 projects at the implementation stage. By mid-2018, Settle City had built 174 facilities in the Leningrad and Kaliningrad regions.

Setl City New Buildings

Residential complex "Mirozdaniye" became especially remarkable: within the framework of the project, the two millionth square meter. In total, since the start of its activities, the organization has built 3.2 million m2 of housing stock, commercial and social areas. According to statistics, 100% of the property was presented for delivery within the agreed timeframe without delay.

A characteristic trend of Setl City developer projects is the use of European standards, from the layout of apartments to the design of the entire territory of residential complexes. Multi-stage quality control helps to avoid defects and defects.

To support transactions and consultations, the organizers of the company created a customer service service. The development company cooperates with 16 financial and credit organizations, clients can take out a mortgage, take advantage of installment plans and benefits.