Block a Sberbank card through a mobile bank phone. How to block a Sberbank card: all possible methods. How to block a Sberbank card by calling the hotline
Sometimes not very pleasant events happen to each of us, which can ruin anyone's mood for a long time. One of such incidents is the loss of money, and it does not matter how you lost it - you dropped it somewhere or it was stolen from you, in any case, for you this means only the loss of cash. A similar situation can happen with a credit card, with only one difference - the loss of a card does not mean a loss of money at all. In this case, you can still fix it by blocking your card urgently. However, you should not postpone urgent measures on the back burner, because over time, attackers may try to withdraw money from her.
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To block your bank card of Sberbank of Russia, you can use any of the three methods below.
Card blocking by telephone hotline
First what you need to do is to urgently call within Russia 8 800 555 5550
All calls to this number made in Russia are completely free! In order for the operator to be sure that the owner is blocking the card, you will have to voice the keyword that you specified when opening your Sberbank card. If you name the keyword correctly, and the operator makes sure that you are the owner of the card, your card will be instantly blocked.
Block card by SMS
Second way- to block the card, you need to have it in advance. In this case, you can send an SMS from your mobile phone to the short number 900 with a text composed of three parameters as follows:
- the first parameter is one of the words - BLOCKING, BLOKIROVKA, BLOCK, or 03 (this means the command to block the card).
- the next parameter is the last 4 digits of your blocked card.
- and the last parameter is a code explaining the reason for blocking. Possible options: 0 - the card was lost, 1 - the card was stolen, 2 - the card was left in the ATM, 3 - another reason.
Parameters can be separated by a space "", a minus sign "-" or a sharp sign - "#".
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SMS message format:
Message text: BLOCK AAAA B
For example, an SMS of the "BLOCK 3232 1" type says that it is necessary to block the card, in the number of which the last 4 digits are "3232", because it was stolen.
Block the card through Sberbank Online
Third way- through the service To do this, you need to enter the user ID and password. If you lose your password, with the Mobile Banking service activated in advance, send an SMS to number 900 with the word PASSWORD or PAROL. You may also need to enter the last 4 digits of your lost card. Then use the option "block the card" indicating the reason.
If you use one of the above methods as soon as you discover the loss of the card, then in most cases you will save your money that you keep on this card.
If the card has been in the wrong hands: if it is lost, stolen, or not returned by an ATM, Sberbank recommends that its customers block it, since some account transactions can be carried out without entering a PIN code, for example, transferring funds to another card or paying for a purchase on the Internet. store. Well, if there is a possibility that your mobile phone was also in the hands of the attackers, this should be done urgently.
Is it possible to block a card through Sberbank Online?
If you are registered in the remote banking system, you do not have to visit the nearest bank branch to block the card. You can do this yourself through your Personal Account.
What is the reason why the client's cards are blocked?
The card can be blocked not only by the bank's client, but also by the bank itself. There are plenty of reasons for this. So, Sberbank considers the following to be good reasons:
- entering the wrong PIN-code 3 times in a row;
- repeated withdrawals of funds abroad or from ATMs of other financial institutions. In this case, the card is blocked until an explanation with the client, and depending on the result, it either remains blocked or is activated;
- several purchases in a row in stores that do not require a PIN code when paying. The ability to connect directly depends on the answer of the cardholder;
- suspicion of financial fraud and legalization of funds. If the supporting documents provided by the client satisfy the Bank's Security Service, the card is activated;
- the seizure of the client's bank accounts by the court;
- expiration of the card;
- unpaid credit debts.
The client must block the card himself if:
- there is a suspicion that the Sberbank cards fell into the hands of fraudsters;
- when carrying out financial transactions at an ATM or a store, a skimming device was noticed - an overlay on the keyboard, which allows intruders to recognize the PIN code of the card;
- an SMS request has been received on the phone to confirm the withdrawal of cash, but you have nothing to do with this;
- the card is lost or stolen.
In what case is it impossible to block a card through Sberbank Online?
It is impossible to perform the function of blocking the card via Internet banking when the “Mobile Bank” service is disabled. And also if the client is not registered in the Sberbank Online system. In this case, you need to urgently contact the nearest branch of Sberbank.
Procedure for blocking
Most importantly, upon discovering the loss of the card, block it as soon as possible in any available way. This is especially true for credit cards with a large financial limit.
What is required?
For registered users of the online service, only access to a mobile application or computer is required.
Sberbank Online blocking instructions
- Enter your username and password to enter your personal account.
- To confirm your intention, enter the received one-time login code in the field.
- Open the "Maps" section.
- From the list of cards presented, select the one that needs blocking, opposite it, open the "Operations" tab.
- Select "Block" from the list of functions.
- A sample application will appear on the screen. Enter the card number in its fields. Service user data is filled in automatically.
- In the line "Reason for blocking" enter the word "theft" or "loss".
- Click "Block" again.
- The next button is "Confirm by SMS".
- An SMS will be sent to the phone with a confirmation code of the operation. Send it back.
The presence of a Sberbank plastic card makes it possible to perform a wide range of financial transactions, including: payment for purchases, as well as other services, without having cash. Plus, there is a lot to manage transactions and accounts remotely. But what if the card has been lost? In this article, we will analyze the question - how to block a Sberbank card if it is lost?
Why block the card after losing it?
Some holders believe that its loss is not a threat to the money in the personal account, since it is impossible to use the card without a PIN. However, this is not entirely true. There is when fraudsters can use the lost card. For example:- Trade organizations, when paying for services of which it is not necessary to enter the PIN-code from the card;
- Online money transfers or purchases. In this case, you do not need to enter a PIN. To transfer, it is enough to enter the card number, expiration date and code. All these parameters are present on the map.
In some cases, cardholders write down the PIN code on the card or in the mobile phone, which is categorically forbidden!
Blocking through the Contact Center
The most accessible and prompt option for blocking a Sberbank plastic card is through. This method is suitable for all Sberbank cardholders, since it does not provide for the presence of the connected services "Mobile Bank" and "Sberbank Online".The following numbers are valid:
- 8 800 555 55 50 - this number is free for both mobile and landline telephones within the Russian Federation;
- 900 - this short number was created for mobile operators operating in the Russian Federation. In roaming, billing will be carried out in accordance with the rates of the mobile operator;
- 7 495 500 55 50 - telephone for those clients who are outside of Russia. The appeal is paid, since the connection is carried out through the operator company. Accordingly, the internal tariffication is also established.
After these manipulations, you need to choose a convenient time and go to the bank branch with the documents on the card. It is possible to use the same card or choose another one.
In the event that an old card is found, you will have to contact a bank branch to unblock it. This is an additional protection against the use of the card by third parties.
Blocking the card through the "Mobile Bank"
The most convenient option for blocking a Sberbank card in case of loss is to use the Mobile Bank service. True, you first need it to the map. The service is activated at any ATM. In the main menu, select the item "Mobile Bank" and "Connect the main card". Next, you need to select the appropriate and confirm the phone number.Ways to block a lost card through the "Mobile Bank":
- By sending.
- By using .
- operation name ( BLOCKING, BLOCK, BLOKIROVKA; 03 );
- 4 last digits of the blocked card number;
- reasons for blocking.
- 0 - the card is lost;
- 1 - the card is stolen;
- 2 - the ATM did not return the card;
- 3 - another variant.
There is another method of how to block a Sberbank card in case of loss - sending short commands. The principle of operation is similar to the method described above, only in this case you do not need to write SMS. It is necessary to dial the command number and press the "Call" key. The team will look exactly the same, only with the digits of the short number: * 900 * 03 * XXXX * 0 #.
It stands for it like this:
- 03 - blocking command;
- XXXX- the last four digits of the plastic card;
- 0 - the reason for blocking.
Blocking a lost card through Sberbank Online
In order to control bank accounts and perform remote financial transactions, Sberbank proposes to activate not only Mobile Bank, but also Sberbank Online. The latter can be connected through the Contact Center of Sberbank. To carry out the procedure, you should tell the operator the required parameters of the card, after which it will be sent. Having entered, the received code must be entered into the registration window and come up with a permanent password to enter.You can also get an identification code through an ATM, only in this case the provided passwords will be one-time.
Photo-instruction of the blocking process
Blocking a card at a Sberbank branch
In addition to remote blocking options, you can visit a bank branch. The specialist will tell you how to draw up an application in which you need to indicate your personal passport data and characteristics of the card that needs blocking. At the same time, you can write an application for the re-release of a new one.By the way, there are situations when it is not the card that is lost, but the phone to which it is attached. In this case, it is necessary to apply to a bank employee with a passport and a card to be linked to the Mobile Bank. To do this, you will have to write a statement where the reason for the change is displayed and another number is entered, which is supposed to be connected to the card.
Having at your disposal a Sberbank card, you should ensure its safety and take the following measures to preserve the finances on the account:
- Confirm the execution of each transaction.
- Connect remote control services - Mobile and Online banks.
- Do not give the card to third parties and disclose confidential information about it.
👍There are several ways to use urgent card blocking. For example, it will be possible to block it through Sberbank Online, a call on the hotline or through the services of a mobile bank, by sending an SMS to 900.
Blocking a Sberbank card at the initiative of the holder should be carried out in cases where it is necessary to ensure the safety of savings. Sberbank has provided several blocking options available to its customers. You can block your bank card, even if you have lost it. Let's figure out how to block a Sberbank card if we have lost it.
The presence of the plastic carrier itself already gives a huge number of variations in the use of the owner's electronic account. The problem is that even an outsider will be able to make some instant types of payments. You do not need a pin code or other details of your card for this. In case of theft, you need to urgently block your bank card.
In the event that a Sberbank card was stolen, and you are near the bank, it is better to immediately block it with the help of its employees. Go to the bank and explain the situation. Experts will definitely listen to you and try to immediately solve the problem that has arisen.
You can also block the card in this way in situations when a mobile phone with plastic attached to it was lost. Only in bank branches will you be able to help you draw up an application for changing the number and blocking the card.
In addition, there are some remote ways to block the card.
Block a Sberbank card by calling the hotline
You can freeze your account by calling one of the numbers:
- 8 800 555 55 50.
- 8 495 500 55 50.
The first two numbers are free of charge and are intended for mobile or landline telephones located on the territory of the Russian Federation.
When roaming, be sure to use the last phone. The third number is designed for clients who are located anywhere in the world. The call will be paid and charged in accordance with the rules of the operator used.
Hotline Blocking Instructions
After dialing the number from your phone, you will be greeted by your answering machine and offered the following options. Direct communication with a specialist can be obtained immediately by pressing the number 0 on the telephone keypad. In the future, the operator will request a list of personal data in order to establish the user's identity and provide assistance services. There is a possibility of requesting a code phrase or a word that the client chose when signing an agreement with Sberbank. Next, you should go on to explain the problem situation. Please inform us that you urgently need to block a valid card.
The contact center employee will inform you when it will be possible to pick up a new card at the Sberbank branch.
How to limit the use of the card through Sberbank Online?
Internet banking will allow you to impose restrictions on the use of the Sberbank card. The service helps improve the use and control of your account from anywhere via your smartphone. It will be possible to block plastic in this way only if you have your own personal account. It is necessary to go into it and carry out the procedure for freezing savings.
Instructions for blocking through Sberbank Online:
- We go to your personal account.
- We see a list of cards on the main page.
- We choose the right one.
- Open on the right "Operations".
- We select the item "Block".
- We indicate the reason for deactivation.
- We confirm the action via SMS.
Blocking a Sberbank card via SMS 900
There is another way how to block a Sberbank card through a mobile phone. Clients with connected services from a mobile bank have an additional opportunity to freeze their savings in emergency situations. A few minutes will be enough for this method. It is enough to send a short SMS message to number 900 for Sberbank plastic to receive restrictions on the operations performed. You need to send an SMS with the word "BLOCKED", next to it, through a space, indicate the last 4 digits of your number, which is located on the front side of the carrier.
For example: BLOCKING 8888. Instead of 8888, enter your number and send to 900.
An indication of the reasons for the lack of access to the card is provided. You must enter a digit from 0 to 3 after the four-digit number. Thus, the client will receive the clearest instructions on how to solve the problem.
The reasons for limiting the billing account can be indicated as follows:
- 0 - lost or lost.
- 1 - theft or theft.
- 2 - stuck in an ATM.
- 3 is another reason requiring clarification.
In cases when the card was stolen, and you do not remember its number, you can look at the agreement on its use. All the necessary information about the account in such circumstances can be found in this document.
Each user of the banking services of Sberbank (indeed, any other bank) may have a situation when it is urgently required to block the card if it is stolen by intruders, lost or seized.
If you are looking for information on how to block a Sberbank card through a mobile bank / by phone / via SMS / or online via the Internet - this article will help you understand the procedure for blocking a debit or credit card of Sberbank, and will also tell you about the important details of such a procedure.
Issues covered in the material:
What is the purpose of blocking a Sberbank card?
If you have lost your card or it has been taken away or stolen from you, then the first thing you need to do is block it in order to prevent possible illegal actions of intruders, in simple words, so that unauthorized persons cannot spend your funds that are currently on the account Sberbank cards, no matter credit or debit.
Blocking the card will allow you to prevent the possibility of unauthorized transactions on your card account with Sberbank, which means it will keep your funds safe.
It is important to remember: from the moment when you received a bank card in your hands and put your signature in the corresponding agreement until the moment when you submitted an application for blocking it for loss or theft, all responsibility for account transactions lies entirely on your shoulders until until the credit card is reissued / unlocked (after all, you could have lost the card at home and found it a week later, knowing for sure that the card was not compromised, then you contact Sberbank with a request to unblock it).
If the card is lost, if the attackers manage to withdraw funds from the card illegally, the bank will not be able to help you and return the money to you. Moreover, even if there is no money on your card account at the moment, the attackers can “go into the red” on your credit, debit or even salary card of Sberbank.
What are the ways to block a Sberbank card?
When it became necessary to block a Sberbank card, you can use several blocking methods, let's analyze each of them separately. Remember, the faster you block the card, the more chances you have to protect yourself from financial losses.
How to block a Sberbank card by phone?
As soon as you find out that the card has been lost, or there has been a theft, you need to immediately call the Sberbank hotline 8-800-555-555-0 and inform the operator that the card is lost or stolen, and ask to block the card (debit or credit is not important, the procedure is the same). At your request, the card will be immediately temporarily blocked by the bank's employees.
If the card is withdrawn at a merchant or cash pick-up point, ask for a receipt of withdrawal indicating the date, time and reason for withdrawal. Make sure that the card seized from you is cut in your presence. Immediately report the withdrawal of the card to the Bank's Contact Center for information on further actions.
How to block a Sberbank card at a bank branch?
In case of theft or loss of a Sberbank card, try to personally come to the bank branch as soon as possible and write a corresponding statement about the loss of the card. This procedure can be carried out through a representative, who must have a power of attorney with him.
In the application, you must indicate when and under what circumstances the card was lost or stolen from you. From the moment you submitted your application, the card will be suspended (blocked), but you, as a client, have every right to manage the money on the card account. Once your card has been blocked, you can apply for a card reissue and your account will remain the same, but only your credit / debit card number and PIN will change.
Please note that a Sberbank branch will not accept an application without a passport or other identity document.
How to block a Sberbank card via SMS via Mobile Bank?
If you have activated the Mobile Banking service, then blocking the Sberbank card will not be a problem and will take a couple of minutes. To do this, you need to send an SMS message in the "BLOCK NNNN X" format to the short number 900. What do these symbols mean?
NNNN - the last four digits of your card number,
X is the code of the blocking reason. The codes can be as follows:
- 0 - the card was lost;
- 1 - the card was stolen by intruders;
- 2 - the card was left at the ATM;
- 3 - other reasons, with the need for clarification.
To promptly send a message about the theft or loss of a Sberbank card through the Mobile Bank service, it is convenient to create an SMS template in advance in the phone connected to the Mobile Bank service.
How to block a Sberbank card through an Internet online bank?
You can block a Sberbank card through Internet banking "Sberbank Online" on the "Block card" page. And although you carry out the blocking yourself, after performing this operation online, it will no longer be possible to unblock the card yourself.
In order to apply for blocking, on the main page of your Sberbank Online account, in the list of cards, click on the "Operations" button located opposite the card of interest, and in the drop-down menu click on the "Block" link.
To apply for card blocking, you should fill in the following fields on the page with the application creation form:
- In the "Card" field, select the card you want to block (debit or credit) from the list;
- Your surname, first name and patronymic will be automatically substituted in the "Owner's full name" field;
- In the "Reason for blocking" field, select from the list the reason for blocking the card (for example, the card is lost).
After the necessary information is entered in the appropriate fields, click on the link-button "Block". The Sberbank Online system will display a page for confirming the application for blocking, where you need to check the correctness of filling in the details and confirm the application by choosing how you want to confirm:
- Confirm the card blocking operation with "SMS-password";
- Confirm the card blocking operation with the "Password from check" (password from the check printed at the ATM).
In the pop-up window that opens, you will have to enter the password (either from SMS or from the check) and click on the "Confirm" button. After that, the card will be blocked.
Remember that if you want to reissue the card, one way or another, you will have to personally come to the Sberbank branch and write a written application.