Incentive credit card confirmation. The credit card company denied the request (Steam). Why the request might be rejected

Today we will analyze one of the most popular services for the sale and distribution of computer games. Let's take a look at exactly how to make a payment, what methods can be used to purchase the game, and what is the billing address of a credit bank card on Steam?

Buying a game

To get started, you must be logged into your account. Next, you select the game you need and click "Add to Cart". The system asks you to choose a payment method. The most convenient and common is to use cards and. (The cards must be personalized, otherwise you will not be able to make a transfer and confirm a credit bank card)

1. We choose Visa or MasterCard.

1. We fill in the data of your plastic.

1. The card number usually consists of 16 digits. It is located on the card itself. (Example: 1234 2365 7628 5432)
2. Name and Surname. This data is on the plastic. (Example: IVANOV IVAN)
3. Validity. It is usually located below the card number and looks like 06/12. Where the first number is the month and the second is the year.
4. Where is the security code? It is located on the back of the card to the right of the signature line. The last 3 digits are as shown in the picture below.

1. You can enter one billing address. This is the address of your residence. In general, you can enter any address. We need it to send an invoice, but this information is used only in the West, we do not have it.
2. Index - enter any numbers, it is also not needed, since our banks do not use it when identifying a user on the Internet.
3. Choosing a country.
4. And we enter the mobile phone number.
5. Once the credit card verification has passed, the game will be your property in your library.

Go to the "LIBRARY" tab and you will see that now you have the game. Before paying, you can click on the checkmark "Save billing information for future purchases"... And next time you will not have to fill in all the details and will only have to click "Pay".

Additional questions that STIM users often ask

Why do you need a billing address, because payment is made by credit card?

The billing address, as it was said, is needed only in the west. Some banks have a policy of direct payment of invoices with the client's signature. The invoice itself is sent to the buyer's address and he pays for it.

What is the Map Index for?

Like the security code, it is needed so that attackers, having stolen your bank card, could not pay with it on the Internet. True, this protection technology is not used in our country, which is rather annoying.

In what ways can I buy games on STEAM?

• PayPal
• MasterCard
• Yandex money
• Mobile payment

You can also pay with the money you have on your steam wallet. The amount of funds itself is shown in the upper right corner of the window.

How do I buy a free game on Steam?

You can also make a gift and buy a game for a friend. To do this, before buying, you will need to indicate that you are buying it "As a gift", and then indicate a friend who is your friend.

Output

Games in Steam are quite expensive, and some copies reach several thousand rubles. We advise you not to waste your money, and before you buy any game, read reviews about it.

The reviews themselves are found below on the product page in the store. If you have time, then it's better to look at the reviews of this game on YouTube. You will immediately understand whether it suits you or not, review the graphics, gameplay and decide whether to take it or not.

What is Card Verification?

By confirming your bank card, you will remove the restrictions on the Marketplace associated with using your new card on Steam.

How to confirm a new card?

When using your new bank card for the first time on Steam, go to the confirmation page and select the card you want to verify. Two small amounts will be reserved in your bank account. It may take some time before you get information about them. Enter the values ​​for these amounts in the original (before transfer) currency on the confirmation page. Note that you only have three attempts to do this.

What happens if I use all three attempts to verify my card?

If you are unable to verify your card, you will have to wait for the standard three days to use the Marketplace. Steam Support cannot change this limitation.

When will the transactions to confirm the card disappear from my account?

The reservation of funds in your account will be canceled after 5-10 business days, regardless of whether you have confirmed the card or not. These funds are not withdrawn from your account.

In what currency do you need to enter the amount of funds for confirmation and how to find out their initial amount?

Reservations are made in the current currency of the Steam store. If the bank has converted them to local currency, contact them for the original amounts.

Are virtual cards supported?

Currently, it is not possible to independently confirm virtual bank cards. After each payment with such a card, you will have to wait 3 days before using the Marketplace.

Didn't find the answer to your question? Visit the Steam Marketplace group for discussions and official announcements.

Important:

Steam Support will not remove restrictions on the Steam Marketplace regardless of the circumstances under which they were obtained.

What is Card Verification?

By confirming your bank card, you will remove the restrictions on the Marketplace associated with using your new card on Steam.

How to confirm a new card?

When using your new bank card for the first time on Steam, go to the confirmation page and select the card you want to verify. Two small amounts will be reserved in your bank account. It may take some time before you get information about them. Enter the values ​​for these amounts in the original (before transfer) currency on the confirmation page. Note that you only have three attempts to do this.

What happens if I use all three attempts to verify my card?

If you are unable to verify your card, you will have to wait for the standard three days to use the Marketplace. Steam Support cannot change this limitation.

When will the transactions to confirm the card disappear from my account?

The reservation of funds in your account will be canceled after 5-10 business days, regardless of whether you have confirmed the card or not. These funds are not withdrawn from your account.

In what currency do you need to enter the amount of funds for confirmation and how to find out their initial amount?

Reservations are made in the current currency of the Steam store. If the bank has converted them to local currency, contact them for the original amounts.

Are virtual cards supported?

Currently, it is not possible to independently confirm virtual bank cards. After each payment with such a card, you will have to wait 3 days before using the Marketplace.

Didn't find the answer to your question? Visit the Steam Marketplace group for discussions and official announcements.

Important:

Steam Support will not remove restrictions on the Steam Marketplace regardless of the circumstances under which they were obtained.

and what to do? is there a solution? I bought it once and wait a week you can’t buy anything. then you replenish the balance again - the card is again "new" as Steam thinks. and again blocks purchases for a week. when writing off, in order to pass the check, I write two amounts correctly (I know the numbers up to 100), he still swears that they are not correct. I tried to change them in places, all the same. just transferred money and calmly made a purchase. and after 5 minutes, after replenishing the balance, the card became "new" and must be confirmed. shine

numbers need to be written with kopecks, for example, they remove 30 and 60 rubles, you need to write 30.00 and 60.00

tried it. still writes incorrect amounts

but exactly tried it with commas, and not dots? (although this is unlikely to affect)

I tried it with dots. with commas - no. has already exhausted the limit of attempts. I tried them first to enter the second and then the first. how they were taken off the map. everything is wrong

Surely many of those present here use Steam, so I think my story will be appropriate here - if not instructive, then at least interesting. Or vice versa.

I happened to lose access to my account. Active users of this thing will understand the whole horror of the situation and so, I will explain to inactive non-users: a Steam account contains not only games, but also:

Inventory with coupons, in-game items, collectible cards, emoticons and more;
- Badges that can be collected from collectible cards, received for contributions to the development of the community or for years of service;
- Achievements in games that are not always easy to get;
- Access to friends and created communities;
- Library of personal screenshots, illustrations, videos, guides and reviews.

About credit card;
- about payments by electronic money (AliPay, BoaCompraGold, Giropay, iDEAL, PayPal, PaySafeCard, Russian Kiosk, Sofortüberweisung, WebMoney, Yandex);
- about the Steam Wallet money certificate;
- about the license keys of the purchased games.

I sent the details of my credit card, waited two days - they say that the credit card is not attached to the account and, even if some payments were made from it on Steam, this does not count. Other proof is required. I did not have any other payment information (QIWI payment details would not suit them), so I sent a CD-key (even two) and again waited ...

Today, after 11 DAYS, the long-awaited answer came:

They closed my ticket until I send them another proof of ownership. This time they asked for something completely idiotic: write with a pen near the license key (yes, right on the booklet from the box with the disk) my ticket number as an example and send them a photo.

And this vandalism could have been used to get the account back - but I don't have any boxes, all the games were bought online, and the license keys for them look something like this:

They prohibit the use of graphic editors, they also prohibit printing. What to do? Nothing. I sent them this very screenshot (only without blur, of course), but without any hope. You can say goodbye to your account, now for sure.

So, to protect yourself from accidents, be sure to check:

This is the only way to be at least a little sure that access to your account can be restored on occasion. Because, as it turned out, Steam technical support is still an ambush, and their famous inhuman security measures (which is only the ban on the use of the Marketplace in a million different stupid cases) are really aimed at preventing a person from enjoying life.

Good luck to all! Do not repeat other people's mistakes, be original, make new ones.

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5. You pay and click on Send.

For reference - delivery of a parcel with 3 controllers and a link through Qwintry Air, cost $ 66

6. After sending, the intermediary will give you a tracking number for tracking the parcel. We track and wait about 1-2 weeks for delivery to Minsk

Offers with the purchase of your account will be overwritten with the issuance of a beautiful red card. Go with this to the Flea Market
Curated by AceEek

DragoN-D Junior Member

I use a gold visa from Priorbank. Repeatedly made purchases both online and in person abroad using this card. But I can't pay in the incentive, writes: “An unexpected error has occurred. Your purchase has not been completed. Please contact Steam Support. " What the trouble is, I don’t know. I wrote to the support, but for now they will answer.

Rama81 Neophyte Poster

Visa Virtuon Priorbank purchase went smoothly, except for the muddied up with the "Republic of Belarus".

Splatt_Green Junior Member

Home Senior Member

An error occurred while initializing or updating the translation. Wait a few minutes and try again, or contact support.
I bought the game C.S. GO
What should I do to buy a game
P.S the purchase never happened!

Elena_Skuratovich Neophyte Poster

There is the Republic of Belarus

ATP for the answer

kode Senior Member

Hi, I have a question: How do I pick up purchases? Download the installer from the Internet?, Approximately how much do installers weigh?
ATP for the answer

zyrik3, well, yes, I bought it and download it, the latest games weigh 40GB.

Anton.Lc Senior Member

hello how to remove all the card data in general and untie it if it is tied, I wanted to put a 5 visa electron from the old card, but the loss writes this Wallet balance:
+ Top up balance
The following payment methods are currently associated with your account.

Credit Card Add
Verify ownership of the credit card

You recently added funds to your Steam Wallet using a new credit card or a card that you haven't used in a long time. Access to the Marketplace will be restricted and you will not be able to exchange purchased items and gifts until you have verified that the credit card is yours.

MAP STATE ACTION
Visa-2213 Verification Required Start Verification Process
I click to start the process and write:

Click on the button below to complete the transactions and start the confirmation process.
I press the confirmation process and write:
To verify ownership of the credit card, we will perform two small transactions with the card. These transactions are not payment transactions, they will not be carried out and will not withdraw money from your account. Transactions will be canceled, but the time until canceled depends on your bank.

After completing these transactions, open your credit card account and find them in the Recent or Current Transfers section. It may take up to two days for these transactions to appear, depending on your bank. When you find them, return to this page and complete the confirmation process by entering the monetary value of both transactions.

Click on the button below to complete the transaction and start the verification process and write To verify the ownership of the credit card, we will perform two small transactions with the card. These transactions are not payment transactions, they will not be carried out and will not withdraw money from your account. Transactions will be canceled, but the time until canceled depends on your bank.

After completing these transactions, open your credit card account and find them in the Recent or Current Transfers section. It may take up to two days for these transactions to appear, depending on your bank. When you find them, return to this page and complete the confirmation process by entering the monetary value of both transactions.

Click on the button below to complete the transactions and start the confirmation process. and writes:
Your bank declined one or both transactions. After solving this problem with your bank, you can try again.

How do I remove this card from the Steam that I tried to pay for?

Paying by card is the most convenient way to purchase new games for yourself on Steam. Not only is it fast and convenient - the system remembers the data and does not need to be re-entered every time, no commission is charged from the card (only mandatory income tax). When paying by card, usually there are no problems, but there are exceptions.

In this article:

Why the request might be rejected

Steam only sends a withdrawal request to the credit card. Since the user enters data when purchasing, which can only be known to him (security code on the back of the card, expiration date, pin code), re-confirmation in the bank application is not requested (but this function can be connected separately).

The bank can refuse in several cases:

• insufficient funds on the card;
• the established limit on purchases has been exhausted (an additional function of the cards, sometimes it is put separately - often children have such cards);
• the limit on purchases on the Internet has been exhausted (or not set at all).



In the first case, everything is clear - you just need to replenish your account and calmly make a purchase. The request is also rejected if the data is incorrect. Double-check the entered information carefully, the purchase in the basket will be saved.

Possible technical errors

Sometimes Steam does not take well the information it remembers - card data, for example. From the side of the user, the situation looks very incomprehensible and stupid. All the data is correct - payments have been made on them many times, and now there are problems.

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Unfortunately, Steam sometimes misses bugs due to the abundance of users. The problem is solved simply - restart the application, re-enter your account and try to pay for items in the basket again, entering the data manually. If that doesn't work, the problem isn't on Steam's side - it's the bank.

Internet shopping limit has been reached

Online purchases are made in the same way at all sites - the user enters the card details, contacts the bank and the payment goes through if the information is correct and there are enough funds. All this, thanks to technology, happens in a matter of seconds. However, all issued cards do not initially support online purchases - this function is activated manually. This is done to protect against fraud.

What should be done

1. Open the application of your bank or register in it - for the majority, a card number and a mobile phone number will be enough;
2. In the settings, find "Change credit limit" or a similar line in your application;
3. There will be a function "Set a limit on purchases on the Internet" - click;
4. You can set any limit, so if you are not sure about your future spending, bet large amounts that you will definitely not spend. You can change your mind at any time;
5. Confirm your choice of limit.



After that, online shopping services will be able to debit money from your account. You can buy until the limit is reached - after that, the request will be rejected and you will have to manually rearrange it in the bank application again.

If there is no opportunity or desire to use the site, you can submit a request to set a limit for purchases on the Internet in person, during a visit to any branch of your bank.