War of pink and white receipts. Convenient payment methods

Why do they change color?

It is enough to compare the payment documents of the 80s of the last century and modern receipts to pay utility bills to understand how far technical progress. Now you can pay for utilities without leaving your home at all, using a service such as a personal account on the VTsKP website.

However, using new technologies, are we always insured against mistakes and incorrect accruals on our receipts? We are talking about this with CEO State Unitary Enterprise, "Computer Center for Collective Use" Housing» Vasily Fedotov (pictured).

— Vasily Nikolaevich, a service such as a personal account has recently appeared on the website of the All-Russian Central Committee of the Communist Party. What is it - a tribute to fashion, when many organizations open personal accounts for visitors on their websites, or is it still a necessity?
- Such a service as a personal account, we started working in December last year. We have been going to this for two years. We wanted Petersburgers to have access to their data so that they know how much and for what they pay ... In fact, this is not a revolution and not a feat. Indeed, today many organizations providing services open personal accounts ... But for a state unitary enterprise, this task was not previously considered a priority. In the context of regular changes in legislation affecting the calculation of utility bills, we first have to solve the problem of describing these innovations in software. I want to note that the VTsKP is an agent of managing organizations and does not have contractual relations with residents. Therefore, on matters of calculating rent, citizens should first of all contact the managing organization. Nevertheless, it was the right decision for us to expand our service, to help managing organizations inform citizens. It was not very easy to do this without a major software upgrade: after all, for each personal account dozens of services are taken into account, and not one or two, like many service companies. There is a forum on our site where any registered visitor can ask a question or write a complaint, express his opinion about the work of utilities. Before the personal account appeared, the forum was very active, hundreds of thousands of views were registered on some topics. Now the activity of the members of the forum has decreased somewhat, because it has become possible to receive specific information about payments on their personal account in their personal account.

- And this information is really seen only by the owner of the apartment or a neighbor, for example, out of curiosity, can look into his personal account?
- Of course not. To enter your personal account, you need to register: indicate the personal account number, date and amount of the last payment. The calculation is clear: if you know this information, then you are the proper consumer, this information is a sufficient degree of protection. By the way, in a personal account, a person can not only view their payment history, but also find out, for example, how much heat was consumed by a common house heat meter, how much water your house used up ...

- Aren't you afraid that after we now tell you about all the advantages of this service, St. Petersburg residents will rush to check how it works in practice, and your site will collapse like the site of the MFC?
- When a big city has an information system that provides for many visits, then some problems may arise from time to time. In virtual networks, there are cases of registered hacker attacks, when a certain person, for the sake of entertainment, finds vulnerabilities on the site and places hooligan messages there. According to press reports, this even happened on the Prime Minister's short messages page. So there is no absolute protection against such attacks yet. But if we are talking about large systems with which it works simultaneously a large number of users, then VTsKP has such experience. After all, for several years now we have been keeping a computer account of the readings of individual metering devices for hundreds of thousands of citizens through the site. And employees of managing organizations at the end of each month, almost on the same day, enter the readings of common house meters into our information system via remote access. This service is running, and there were no events related, for example, to its collapse. Therefore, the VTsKP, one might say, is a soldier on the invisible front: when everything goes well, no one notices its work. No scandals, no appeals.

“Meanwhile, more than once at the meetings of the housing committee, one had to hear that the management companies themselves give incorrect readings of metering devices. And because of such a mistake, one of the Petersburgers was even billed for water in the amount of 10 thousand rubles. Can you influence the situation to report incorrect data entry and prevent such crazy numbers from appearing on our receipts?
- Maybe I will cause indignation on the part of the readers of Vecherka, but, in my opinion, when paying by counters, no one is immune from mistakes. Neither management companies that take readings from house meters, nor the citizens themselves, who rewrite the numbers from their meters. Mistakes happen here and there. And a citizen can make a mistake and instead of 10 cubic meters show that he spent, say, one hundred, just putting a comma in the wrong place. Naturally, to conduct an instant examination and check a million testimonies (we have 17.3 thousand apartment buildings, more than 200 thousand readings of individual metering devices transmitted monthly via the Internet) is impossible. Therefore, on behalf of the Housing Committee, monthly four-level monitoring is carried out in comparison with the accruals of the previous month with the current one. This work is done before the invoices were printed. Therefore, if growth above reasonable indications is found somewhere, then this immediately becomes the subject of proceedings. The program cuts off inadequate indicators according to certain criteria, but all errors are not eliminated in this way. Without analyzing each individual situation with an overestimated volume, it is impossible to say whether this is an error or a reasonably entered reading. Nevertheless, as they say, we have all the moves recorded, the detected errors are corrected in the working mode, and if there are grounds, the citizens are recalculated in the next month's receipts.

- Vasily Nikolaevich, what should people do if they have no problems with entering instrument readings, but they receive two receipts at once with the same payment amounts? Only receipts of different colors: one is pink and the other is white. And they have different checking accounts...
- According to the law, the housing and communal services market cannot be limited by stating that you can pay rent only in one clearing center. But this freedom also has the opposite effect: it lies in the fact that since there is such an opportunity, then we will inevitably have people who want to vote in their own way and choose that management company which, in their opinion, is more suitable for this. This is easy to manipulate. And if an active, but roguish head of the Criminal Code appears, he can easily attract supporters... Such issues are within the competence of the prosecutor's office, courts and district administrations. And they are engaged in them, but not always quickly and successfully. One such example is the well-known house on Varshavskaya Street, 19. For many years, resource supply organizations have tried to get utilities or tenants money owed to them. At some stage it turns out: chairman of the HOA lives abroad, pays nothing to anyone, and all the payments collected from the tenants fall into unknown accounts. So the legally justified freedom of choice gives rise to the possibility of abuse of this freedom. As soon as we get the opportunity to buy a property that is part of apartment building, and take part in managing it through voting, so we immediately create the ground for future conflicts. But it also increases our responsibility for our property.

- What is your advice to people who received double receipts - which one should they still pay for? Or wait until law enforcement agencies sort out the conflict?
“Of course you can’t pay. But while the proceedings are going on, it is necessary to fix the existing problem legally. To do this, you must apply to the control authorities - to the housing inspection, to the local administration or to law enforcement agencies, indicating that you received two receipts for payment of housing and communal services at once. It is also worth noting which of them you consider it necessary to pay. A person who conscientiously fulfills his duties will prove his case in any case. The one who wanted to take advantage of the murky situation and did not pay anything at all, only drives the problem deeper. Moreover, those who, for some reason, do not pay utility bills, are a debtor and lose the right to receive budget subsidies and benefits.

- And if one of the receipts shows a strange bank account, will this money be lost?
- Of course, the law does not provide that any chairman of the HOA can indicate his personal account and transfer payments to it. Although the cases where accounts are indicated personal company, there are. For example, now the conflict is going on in the management company "Direct Investments", serving a number of houses in the Admiralteisky district. By the way, our wonderful people's artist Oleg Basilashvili lives in one of the houses serviced, unfortunately, by this company. As far as I know, the founders of "Direct Investments" issued a statement that they had a raider takeover and some individuals act on behalf of this company. Who is right and who is wrong will be investigated by law enforcement agencies. Unfortunately, this difficult transitional phase will have to be endured. In my opinion, it is safer to pay for the pink receipt of the VTsKP. We, as a state unitary enterprise, we split payments and transfer the necessary amounts to resource-supplying organizations. But housing payments, while there is a conflict, we accumulate. And they won't get lost. We argue like this: yes, you have a conflict, you have changed accounts. We are not an arbitrator, we are not a court and we do not decide which of you is good and which is bad. When all proceedings are completed, the legitimate recipient will receive all the money paid by citizens.

- Vasily Nikolaevich, are there any statistics: how many debtors for utility bills do we have in the city?
- According to long-term statistics, about 2 - 5% of citizens in St. Petersburg do not pay for utilities. Over the past three years, the number of debtors has decreased to 3%. It would seem a little. But if we calculate this amount for the houses located in our service area, we get 1.5 billion rubles in one year. And this is already a big amount.

- What is your forecast in connection with the economic crisis: will the percentage of debtors continue to grow?
- I hope no. On the one hand, of course, we can talk about a crisis and crisis phenomena in our economy. But with regard to utility tariffs, they do not grow like that against the background of a doubling of the value of the currency. And compared, for example, with food prices, housing and communal services tariffs do not gallop, since they are established and normalized for a long period. At the same time, if you look at the amounts that St. Petersburg residents pay today for heating, they are even declining. Our calculations showed that as soon as we switched to residents paying for heat according to meter readings, from the 2012/13 heating season, the annual savings in heat payments amounted to about 9% compared to charges according to the standard. If in numbers, then, for example, in the last heating season, instead of 16 billion rubles, which could be charged according to the standards for heat, St. Petersburg residents as a whole were billed for only 14.7 billion rubles. At the same time, there are houses in the city where savings on heating bills amounted to 30-40% during the heating period. However, in the case of long-term crisis processes, of course, there are risks of a decrease in payment discipline.

The activities of the State Unitary Enterprise "VTsKP" (Computer Center for Collective Use of the Diversified Housing Complex), which sends pink receipts to housing and communal services to Petersburgers, are practically completely illegal. This conclusion, according to the Kommersant newspaper, was made by specialists from the Control and Accounts Chamber of St. Petersburg (KSP). According to the auditors, the State Unitary Enterprise has no right to collect money either for the “communal” or for overhaul.

It is worth recalling that the possibility of urban housing and communal services without a computer center was actively discussed former lieutenant governor Vladimir Lavlentsev. It was reported that since January 1, 2015. a city can earn a single sales agent who will print receipts for all utility bills, including electricity. This reorganization is being lobbied by Inter RAO, which is led by Boris Kovalchuk, the son of Yuri Kovalchuk (Bank Rossiya). But soon V. Lavlentsev left his post, giving way to Igor Albin. As a result, a large-scale reform has not yet moved from the stage of discussion.

The PCB conducted an inspection at the facility last autumn. As a result, the auditors came to the conclusion that the activities of the VTsKP are contrary to the Housing Code of the Russian Federation, since there "a closed list of recipients of payments from the population is defined, the basis of which is management organizations." “Computer and other settlement and cash centers for receiving and transferring payments from the population for housing and communal services are not included in this list,” the KSP said in a statement. According to auditors, the company also has no right to collect contributions for overhaul (VTsKP took up this at the end of last year), since a special regional law must be adopted for this, which will regulate the relationship between the settlement center and non-profit organization"The Fund is a regional operator for the overhaul of common property in apartment buildings."

The VTsKP itself denied the accusations of the auditors. “The Housing Code of the Russian Federation does not prohibit being guided by the provisions Civil Code RF on the agency functions described in Article 1005 of Chapter 52 "Agenting", - quotes the publication of the head of the development department of the VTsKP Alexander Loktionov. — The "integrated" service model of the VTsKP provides significant benefits for citizens, managers and resource-supplying organizations. Within the framework of the model, the successfully implemented VTsKP mechanism for "splitting" payments is used, in which household payments for utilities are transferred directly to resource-supplying organizations, which guarantees the intended use Money citizens."

Loktionov recalled that about 70% of St. Petersburg residents receive pink receipts of the VTsKP, while they are not charged additional commissions in favor of banks or terminals. According to Mr. Loktionov, the company has every right to include the overhaul fee in the receipt for the rent, as it has concluded with the Overhaul Fund agency contract. At the same time, he stressed that the collection of contributions on payments of the VTsKP exceeds 80%, while the accounts of ZAO Petroelektrosbyt, which sends out receipts for major repairs to those who pay utility bills not through the VTsKP, according to data from open sources, are paid only by 20-25% of residents .

But despite this, not only the auditors, but also many of his "colleagues" are dissatisfied with the work of the VTsKP. For example, the former head of State Unitary Enterprise "TEK SPb" Arthur Trinoga said that the center's calculations are absolutely not transparent, and offered to conclude direct contracts with consumers. I. Fedorov, who replaced A. Trinoga in July 2014, supported this idea. Earlier, RBC Petersburg wrote that heat debts have been the main subject of dispute between heat suppliers, management companies and the city for several years now. As representatives of heat supply companies have repeatedly said, the bulk of overdue accounts receivable hangs on the performers of public services. About 80% of them are housing organizations with state participation, that is, subordinate to the Housing Committee. They get the money of consumers, which transfers the VTsKP. At the same time, as previously specified in TEK SPb, the VTsKP transfers money in a single stream, without specifying the payment period. And this complicates the work of determining and collecting debts from utility service providers.

Denis Fedorov, head of Gazprom Energoholding (owner of a 51.79% stake in TGC-1), even called VTsKP a "black box" last summer. “We don’t understand at all what standards he bills. We discussed this several times with the leadership of the city, we need to put things in order there, but the situation is only getting worse, ”Fyodorov said then.

At the same time, Valery Vogachev, Deputy Chairman of the Housing Committee, defended the VTsKP more than once, stating that the center only prints and sends out receipts to residents based on the data provided to it by management companies. According to him, the VTsKP always transfers money in full. As Vasily Fedotov, the head of the All-Russian Central Committee of the Communist Party, explained earlier in an interview with RBC Petersburg, the nature of the debts of managing organizations to resource supply organizations (RSOs) has several reasons. Firstly, the use in different years (before the advent of common house metering devices) of some methods for calculating the volume of utilities in relations between the RSO and managing organizations (MA) and other methods of accrual in the MA and residents. The so-called "balance" method used in the calculation of MA and RSO before 2012 had serious errors and a priori led to debts. Secondly, this is the lack of a unified system for charging fees for resources in residential and non-residential premises of apartment buildings. According to the agreements available with the MA, the VTsKP makes calculations only for residential premises. The payment for the resource consumed in non-residential premises is charged and collected by the MA or RSO without the participation of the VTsKP. Finally, thirdly, these are banal non-payers

Like any other, consumers are required to pay utility bills in full and on time. The cost of these services is determined in accordance with the approved legislative and regional acts. The very same accrual procedure is carried out by the management company, the homeowners association or directly by the supplier organizations.

After the calculations for the past month have been made, each address of the apartment receives paper receipt. The payers make the payment, respectively, in the amount indicated in the this document. For various reasons, owners do not always have the opportunity to receive such a receipt, for example, if they are in another city, region or even outside the country, as well as if they rent out the tenant's apartment under a contract and want to control utility bills.

In general, if the owner does not have a receipt for the rent, the following instructions can be followed:

• Clarify the amount of payments for housing and communal services by directly contacting the housing office in person and naming the address of the apartments of interest;
• Request information regarding accruals for rent via the Internet, for example, on the official website of your bank, in the personal account of the service provider organization, on the website public services, other;
• Information about debts can also be obtained during a personal visit to the organization that provides the service, or by calling there by phone.

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Ability to print a document

If a consumer needs a paper payment for housing and communal services in order to see all the listed services, tariffs, accrued amounts, the receipt can be printed out independently by anyone via the Internet resource. For example, you can use the city services page by selecting the “Apartment, Housing and Utilities” tab on it and clicking the “Receive and pay for a single payment document” function in the window that opens.

To receive a receipt for payment specifically for your apartment, you must specify your personal account number, payer code, a regular or debt document is required, as well as the payment period. Based on the results of the entered request, an exact copy of the receipt sent earlier to the address will be provided. It can be viewed online, as well as sent to the address of your Email followed by printing.

Some time ago, a certain information state system Housing and communal services, thanks to which consumers have the opportunity to remotely receive information on charges for utilities. From the same resource it is convenient to pay rent, being anywhere and at any convenient time, adjust payments and leave.

Innovative Services

In accordance with paragraph ten of article 161 in the Housing Code Russian Federation, the managing organization undertakes to provide consumers with Free access to information on the accrual of payments, work performed, services for the repair of the common house property of a multi-storey building. Withholding any of this information is contrary to the disclosure standards that have been approved by the government of the Russian Federation. Moreover, in the relationship between the managing organization and the consumer in the field of relations for utilities, the provisions of the law on the protection of consumer rights apply.

This also means that the receipt to the owner of the apartment for the rent can be sent to:

The advantages of receiving payments in electronic format is that the consumer receives payment documents the same day the invoice was generated. Each homeowner has the opportunity to download and print a receipt at any time convenient for him, check and pay according to the payment document in a remote format, while on vacation or on a business trip. You can receive and pay the bill of your loved ones. For the managing organization, as well as homeowners associations, the simplest and most profitable option sending a payment document to the consumer is precisely an electronic format, since the costs of printing and delivery are significantly reduced.

E-mail from ERC

You can also print utility bills for a personal account if the apartment building is serviced by a single settlement center (UCC). Consumers have the opportunity to receive receipts to their email address by submitting a corresponding request to the territorial office. An ordinary statement is written indicating the e-mail address, where it is necessary for payment documents to come. Such an application should be accompanied by a document of title to the apartment, as well as a copy of a personal passport. When presenting copies of documents, they must be certified by a notary, otherwise it is imperative to have the originals with you.

How receipts are printed:

• In the personal account of the website of your bank, public services, the housing and communal services portal, there is a tab “Receipts for payment of utility bills” (the name may change depending on the selected resource);
• The receipt opens in a separate window, from where it can be printed immediately.

If payment document for printing, it is sent to an email address, online, by going to your mailbox, you need to open the letter with the desired attachment and click the Print button.

Using, for example, Internet banking, it is possible to save the receipt directly from the site and then print the already saved document.

Informativeness of the receipt

Since some changes were made to payment documents for convenience back in 2012, there is no longer a need to carefully study their content. To date, the document contains a number of complete information about what services are provided, what tariff is applied, what is the cost of each service and the total amount payable. These changes have also reduced cases of fraud on the part of the managing organization, as well as its individual employees. Thus, earlier payments could contain non-existent amounts, and for 2017, payers can clearly see how this or that amount arose.

On the other hand, certain inconsistencies may occur in the same documents, for example, due to a technical error or an error by an employee of the management company. Based on this, before paying, it is advisable to check the data indicated in the receipt, and, if anything is in doubt, clarify this issue directly with the public utilities.

When the error really takes place and is recognized by the management company, the latter is obliged to make a recalculation, as a result of which the payer will pay less next month. In the event that the management company changes, the personal account number changes, and, accordingly, the receipts. Local self-government bodies are obliged to notify tenants in writing about this within ten days. Similar notices are also displayed on the official website of the city administration.

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Every month receipts for payment of consumed services are received. They are awarded to a citizen living in a given residential area. They indicate how much we pay for gas, electricity, water, etc. New samples differ in a set of abbreviations, color (for example, in St. Petersburg - a pink payment, in other regions - yellow), etc. An example of a receipt will be given below. In case of accrual of illegal amounts, which means if two receipts have arrived, with a double size, etc., then it is necessary to complain to the authorized bodies.

Who generates utility bills

In answering this question, several aspects must be taken into account. Thus, according to the law apartment building utility bills are sent and formed by managing organizations. They are authorized to calculate the consumption of the following housing and communal services:

• for water supply;
• for an apartment (depending on the number of persons registered there);
• for major repairs, etc.

Separate receipts for citizens come for gas and electricity. This is due to the fact that these organizations are direct providers of utilities, and therefore charge directly.

What does a utility bill look like?

A housing and communal bill looks like this: it is a written document that lists the services for which a fee is charged. There are also rates.

The bill of lading has the following content:

1. Payer reference.
2. Address and location of the dwelling.
3. The name of the service provider and its bank details.
4. QR code.
5. Information about the services provided.
6. Tariffs that are applied in the calculation.
7. The total amount due.

Depending on the management company, the receipt may also include services for garbage collection, sewerage, general house needs, heating, etc.

Housing and communal services - what is it and what is the difference

Before you figure out what the difference between these concepts is, you need to understand the decoding of this abbreviation.

Housing and communal services is understood as housing and communal services as a branch of the economy engaged in the study and formation of a range of services necessary for the normal life support of the population.

Housing and communal services are housing and communal services, that is, a specific resource provided to citizens - electricity, hot water, etc.

The concept of housing and communal services is much broader than the concept of housing and communal services, and includes, in addition to the list of services, other significant provisions, legislative norms, standards, etc.

What is included in the rent, utility payments and on the basis of what the amount of the rent in the receipt is formed

Depending on the basis on which a citizen owns housing, various elements may be included in the receipt. This includes payment for rent, for capital and current repairs, for housing and communal services, etc.

It is also important to determine the basis on which the total amount payable is formed. First of all, the formation of payments is influenced by agreements concluded by citizens and government organizations (for example, an agreement social recruitment). Particular attention must be paid regulations adopted in the region on the provision of public services. It is also necessary to take into account the tariffs in force in the subject of the Russian Federation. Very important is the reading of meters installed in citizens' apartments.

What is included in utilities when renting an apartment

In this situation, you need to identify what kind of lease takes place. If this is a social rental, then the communal apartment also includes rent for housing.

In situations where there is a civil law tenancy, the rent is addressed directly to the landlord, and the tenant may actually pay it. These conditions must be spelled out in the contract. The possibility of the reverse order of calculation is also allowed.

Legal regulation

In the field of housing and communal services legal regulation includes such legal acts as:

1. The Constitution of the Russian Federation.
2. housing code.
3. Privatization Law.
4. Decree of the government in the field of housing and communal services.
5. Private contracts.
6. Regional legal acts.

It is in these legal documents tariffs for utilities, the procedure for their payment, the procedure for repaying debt obligations, etc. are reflected.

As a rule, regulation most often occurs at the regional level, therefore Special attention should be given to the regulatory legal acts of the subject of the Russian Federation.

Explanation of abbreviations in the receipt

The receipt for utilities includes a lot of abbreviations that need to be deciphered and understood. Each abbreviation is indicated by a set of letters and has its own name. Let's deal with some of them.

SEON

This is a rather specific column in utility bills. SEON stands for one system informing the population. As a rule, this includes sending messages to citizens about impending natural disasters, etc.

SOI

This is one of the most common columns in the payment system. It is deciphered by the phrase "maintenance of common house property." It obliges citizens to pay mandatory spending for the needs of common property in the house. SOI includes:

• maintenance of stairs;
• entrances;
• elevators;
• attic, etc.

The amount of payment for SOI is determined by the agreement between the tenants and the management company.

ROM

This payment is applied only in those houses where an intercom is installed. The abbreviation stands for: intercom system ". In some cases, the ROM fee is issued on a separate receipt.

Citizens are obliged to pay for its maintenance and maintenance of normal technical condition.

ODN

Common house needs are an analogue of SDI. This is also the cost of maintaining common property. There are no differences in these abbreviations, it all depends on what set of letters the managing organization designates these expenses in the payment.

UUTE

UUTE in the receipt is responsible for providing thermal energy to apartments. It reflects how many resources were supplied and at what rates the fee is calculated. The inclusion of UUTE occurs depending on the season.
Abbreviation definition: evils of heat energy accounting.

DSKPT

stands for " additional systems cable program television". This column is not available in payments in all regions. It is a fee for the provision of telecommunication services, maintenance of a common house antenna, etc.

The MTCT can be challenged by a citizen in a situation where he uses cable TV and an antenna.

POAC

In order to understand what POVK means, you need to refer to the norms of housing legislation. This is an additional fee for providing heat to the apartment. A couple more letters are assigned to this abbreviation, for example, TXV.

APPZ

APPZ involves payment by citizens for the development and maintenance of systems that protect the house from sudden ignition. Such systems protect not directly the apartment, but entrances, stairs, attics, etc.

AUR

AUR is also a specific line of expenses in bills. This includes a set of payments aimed at ensuring the work of the administrative and managerial apparatus, for example, a management company.

GTC

The GTC includes the amount and types of costs for the collection, repair and installation of various metering devices, such as water or gas meters.

ELDT

This is the "daily consumption of the electricity meter." As a rule, such consumption is not indicated in all regions. On a separate line the night consumption of EBRT can also be indicated.

TPP

TPP includes payment for water - "coolant".

VDGO

The decoding of this concept includes the provision and maintenance of gas equipment. VDGO includes stoves, gas boilers, and columns. Citizens are required to pay for the inspection, repair and maintenance of these devices.

PD number

Water disposal in utility bills

Citizens are also required to pay for wastewater disposal. This is charged every month. The management company issues such a receipt, and it also issues an invoice for the withdrawal.

Water supply

A separate column indicates hot water and cold water. This is, in essence, supply of hot and cold water to the apartment. This is done through common pipes.

DHW

DHW refers to the provision of hot water. Filling in the column must occur in accordance with the requirements of the law. For the consumption of hot water in a situation where there is a column at home, no fee is charged.

cold water

This is the supply of cold water to the apartment. Payment is collected by common metering devices (common house) or by individual ones in the apartment. The calculation is formed for a certain period.

Heating

Abbreviations for heating have already been discussed above. It should be noted that the provision of this service is seasonal and, for example, in the summer, payment for heat is not charged.

Example of a utility bill

The form and form of the payment notice (invoice) is a written act that includes the name of the organization, personal account, an indication of the consumer and a description of the housing and communal services (housing and communal services).

Receipt for overhaul

As a rule, a separate receipt for major repairs is not printed. This line of expenses is included in the general receipt. The amount of contributions is determined by regional legislation or by an agreement with a regional operator. As a rule, these are small amounts of money.

Receipt for gas supply

This document is published separately. The law establishes the tariff, after which the consumption rate is determined. It can be calculated on the basis of apartment meters or common house meters installed in the basement.

Tariffs set by the general norm of consumption in the region may also be applied.. In the situation where the use of gas cylinders takes place, the payment for gas supply is not charged.

Norms and meter readings

They play a huge role in determining the amount of payment. Devices must reliably indicate how much of a resource was consumed. Periodically there is a reconciliation of testimony by authorized officials.

In the situation when the device is faulty, the consumption of resources is accounted for according to the general norms provided for in the region where the citizen lives.

Mistakes in utility bills - what to do

In this situation, you must contact either the management company (the one that sent you this receipt with an error), or the resource supply organization. Usually written written claim requesting a recalculation.

If this does not help, the citizen has the right to complain to Rospotrebnadzor, the prosecutor's office or the court, which will oblige the unscrupulous organization to correct its mistakes.

Payment reduction application

The decrease in payment can occur for various reasons, for example, due to the fact that the family is poor, a disabled citizen lives in the apartment, etc. The application has a written form. It can be submitted both directly to the organization that supplies the service, and through the multifunctional center. The application can be completed by a tenant or representative.

A sample application for recalculation (reduction) of payment for utility bills can be. ⇐

Rent Reduction Rules

V this issue the following points must be taken into account:

1. You can reduce the fee for the provision of low-quality services.
2. In the absence of the necessary maintenance of metering devices.
3. With illegally overpriced.
4. In situations where the fee exceeds 20 percent of total income.

Only in these situations can you really count on a reduction in the amount of utility bills. Everything happens exclusively at the written request of the person, since the reduction is exclusively declarative in nature.

Thus, the receipt includes many alphabetic characters and codes: IPU, IND, ZPU, ADS, AZU, ACN, BULA, VIK, ASPZ, AHR, ICU, OID, SOID, GUP, etc. In fact, this is one and the same the same name for different utilities. For example, OID and SOID apply to the common property of MKD, IPU and IND - they mean a fee for metering devices, ZPU and ADS - as well as to metering devices in terms of sealing.

Online services of a wide variety of services are becoming increasingly popular. No less actively they are developing in the sphere of housing and communal services. V St. Petersburg already more than 300 thousand recipients of "pink receipts" of the SUE VTsKP "Housing" use the Personal Account on the website www.kvartplata.info. For a year in Personal account more than 110 thousand new registered users appeared.

The remote service on the VTsKP website provides a wide range of data on the basis of which the rent is calculated. Also here you can pay the bill for housing and communal services without commission and control your payments. Residents in the Personal Account Petersburg they can view information on the accrual of fees by service, on the readings of individual and common house meters on the basis of which the charges were made, and enter the readings of individual meters. Information on the personal account is available here: address, number of residents, area of ​​\u200b\u200bthe dwelling, area of ​​​​residential and non-residential premises in the house, as well as the area of ​​​​common property. In addition, the service contains information about the contacts of the managing organization and service providers, which is placed on the front side of the monthly "pink account".